Customer Experience Advisor | S1 | Customer Interactions | Wembley Branch

Customer Experience Advisor | S1 | Customer Interactions | Wembley Branch

Join Santander UK as a Customer Experience Advisor in the Wembley branch.

Key responsibilities

• Act as first point of contact for customers in branch and over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into the contact centre.
• Build relationships and find solutions.
• Develop knowledge of services and products to help our customers.
• Identify new ways to improve the customer experience.

Essential qualifications

• Proven ability to deliver outstanding customer service from a face‑to‑face or telephony background.
• Effective communication skills to understand customer needs.
• Right to work in the UK.

Nice to have

• A real desire to go above‑and‑beyond for customers.
• Effective team working skills with a flexible, can‑do approach.
• Openness to a broad range of activities even if outside standard expectations.
• Ability to grow, adapt and change accommodating business needs.

Working conditions

• Full‑time permanent branch‑based role, 35 hours a week Monday to Saturday 8:00‑18:00.
• Location: Wembley branch.

Benefits

• Starting salary of £26,161 + £500 annual cash allowance.
• 25 days holiday + bank holidays (26 days after 5 years).
• Discretionary performance‑related bonus.
• Voluntary healthcare benefits.
• Free digital health services and wellbeing apps.
• Automatic 8% pension contribution.
• Protection benefits and life/critical illness cover.
• Charitable giving and share plans.
• 24/7 employee discount platform.

EEO Statement

Santander, a global bank, is an equal opportunity employer. Qualified applicants may be required to provide evidence of the right to work in the UK.