Country: United Kingdom
TSB | IT Service Assurance Analyst | Grade D | CIO | Edinburgh
IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day.
When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.
THE DIFFERENCE YOU MAKE
In this role, you will assist the IT Service Assurance Managers, over time developing to be able to deputise as appropriate.
On behalf of IT Service Assurance, you will lead the administration of the team mailbox, SharePoint site, and records in ServiceNow, also preparing Management Information/ reports as required. You will also assist in coordinating assessment of new project impacts on CIO operational delivery and in the ongoing tracking of project progress against the requirements.
You will also help drive continuous service improvement for IT Service Assurance, as well as supporting management of process Risks, Issues, and controls.
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Good communication skills - presentation, facilitation, verbal and written.
- Good attention to detail and organisational skills.
- Influencing and persuasion skills.
- Able to build successful relationships at all levels of TSB.
- Good level of knowledge of Microsoft Office tools.
- Experience and knowledge across the IT Service Management practices and the ServiceNow tool would be advantageous, but not essential.
- Experience in IT or the financial services sector would be advantageous, but not essential.
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
We have an excellent benefits package which includes:
- Extra 9% of your salary to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5% on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 30 days holidays (plus bank holidays)
- Private Healthcare
- Opportunities to grow your career within a global organisation
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
When applying, please consider the travel distance, time and cost to your chosen office location.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at careers@tsb.co.uk
TSB | IT Service Assurance Analyst | Grade D | CIO | Edinburgh employer: Santander UK
Santander UK is an exceptional employer that champions inclusivity and diversity, making it a fantastic place for professionals in the banking sector. With a strong commitment to employee growth and development, staff are encouraged to pursue meaningful career paths while enjoying a supportive work culture that values collaboration and innovation. Located in a vibrant city, employees benefit from a dynamic environment that fosters both personal and professional advancement.
