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Santander UK

Technology Service Manager- Public Cloud | S4 | CIO | Milton Keynes

Milton Keynes Full-Time 36000 - 60000 £ / year (est.) No home office possible

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At a Glance

Tasks: Lead and manage Public Cloud services, ensuring top-notch delivery and customer satisfaction.
Company: Join Santander UK, a leading financial services provider committed to diversity and inclusion.
Benefits: Enjoy hybrid working, competitive salary, 30+ days holiday, and a generous pension scheme.
Why this job: Be part of a dynamic team driving innovation in cloud technology with a focus on continuous improvement.
Qualifications: Strong background in cloud computing, leadership experience, and excellent communication skills required.
Other info: Based in Milton Keynes, with flexible working arrangements to support your lifestyle.

The predicted salary is between 36000 - 60000 £ per year.

Technology Service Manager- Public Cloud | S4 | CIO | Milton Keynes

Join to apply for the Technology Service Manager- Public Cloud | S4 | CIO | Milton Keynes role at Santander UK

Technology Service Manager- Public Cloud | S4 | CIO | Milton Keynes

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Join our community:

We are seeking a highly motivated and experienced Technology Service Manager for Public Cloud.

Country: United Kingdom

Join our community:

We are seeking a highly motivated and experienced Technology Service Manager for Public Cloud.

The Technology Service Manager for Public Cloud will be responsible for acting as the internal face of the service within Santander UK, triaging demand and representing the service within a number of internal governance forums.

The ideal candidate will have a proven track record of success in managing IT service delivery, leading teams, and driving continuous improvement. This role requires a strong technical background, excellent leadership skills, and a passion for delivering outstanding customer service.

The difference you’ll make:

The purpose of the role is to ensure Public Cloud services provided to the Bank are delivered in line with the service contract and meets Santander Uk’s operational requirements.
This role will also lead and manage all phases of the product life cycle (non-technical and technical) from discovery to contract termination/exit and ensure the completion of risk and impact assessments within all phases of the contracts.

What you’ll bring:

A thorough understanding of cloud computing, ideally AWS, including various cloud platforms and their architecture, deployment models and service models.
Excellent communication skills with stakeholders at all levels of the organization, including technical and non-technical teams.
A solid understanding of risk management principles, including identifying, assessing, and mitigating risks associated with cloud computing and also have experience in developing contingency plans and managing crisis situations.
Proven experience in a leadership role within a service-oriented environment

It would also be nice for you to have:

Experience with Cloud Onboarding: Experience in cloud onboarding, including migrating applications to the cloud.
Experience in change management, including developing and implementing change management strategies and managing resistance to change.
Experience in managing relationships with vendors and evaluating vendor performance.
Excellent understanding of cloud service models (IaaS, PaaS, SaaS) and deployment models (public, private, hybrid).

What else you need to know:

This role is based in Milton Keynes

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop.

To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location.

We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How We’ll Reward You.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Eligible for a discretionary performance-related annual bonus.
We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
£6,000 car allowance per year.
Company funded individual private medical insurance.
Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, and health assessments.
Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
Share in Santander’s success by saving or investing in our share plans.
As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services

Benefits

Learn more about our benefits and family friendly policies

What to do next:

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Project Management, Information Technology, and Product Management
Industries

Financial Services, IT Services and IT Consulting, and Software Development

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