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- Tasks: Lead the management of Public Cloud services and ensure robust IT infrastructure.
- Company: Join Santander UK, a leading financial services provider committed to diversity and inclusion.
- Benefits: Enjoy hybrid working, competitive salary, 30+ days holiday, and tailored benefits.
- Why this job: Be part of a dynamic team driving cloud innovation and customer satisfaction.
- Qualifications: Strong background in cloud computing, excellent communication, and leadership skills required.
- Other info: Based in Milton Keynes with flexible working arrangements.
The predicted salary is between 46800 - 78000 ÂŁ per year.
Technical SME- Public Cloud | S3 | CIO | Milton Keynes
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Technical SME- Public Cloud | S3 | CIO | Milton Keynes
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Join to apply for the Technical SME- Public Cloud | S3 | CIO | Milton Keynes role at Santander UK
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Join our community:
We are seeking a highly motivated and experienced Technology Service Manager for Public Cloud.
Country: United Kingdom
Join our community:
We are seeking a highly motivated and experienced Technology Service Manager for Public Cloud.
The Technology Service Manager for Public Cloud will be responsible for acting as the internal face of the service within Santander UK, triaging demand and representing the service within a number of internal governance forums.
The ideal candidate will have a proven track record of success in managing IT service delivery, leading teams, and driving continuous improvement. This role requires a strong technical background, excellent leadership skills, and a passion for delivering outstanding customer service.
The difference you’ll make:
- The purpose of this role is to play a critical role in supporting the Service Manager by ensuring that Public Cloud infrastructure underpinning UK IT services is robust, reliable and aligned to business needs.
- The Technical SME for Public Cloud will work hand in hand with the Service Manager for Public Cloud in the management of all phases of the product life cycle (non-technical and technical) from discovery to contract termination and exit.
What you’ll bring:
- A thorough understanding of cloud computing, ideally AWS, including various cloud platforms and their architecture, deployment models and service models.
- Excellent communication skills with stakeholders at all levels of the organization, including technical and non-technical teams.
- Expertise in demand planning, capacity management, and governance frameworks
- Experience with Cloud Onboarding: Experience in cloud onboarding, including migrating applications to the cloud.
It would also be nice for you to have:
- Experience in change management, including developing and implementing change management strategies and managing resistance to change.
- Experience in managing relationships with vendors and evaluating vendor performance.
- Excellent understanding of cloud service models (IaaS, PaaS, SaaS) and deployment models (public, private, hybrid).
- Experience of managing teams tasked with developing and maintaining the significant estate of IT infrastructure that underpin IT services
What else you need to know:
This role is based in Milton Keynes
We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).
If you apply for this role in (this /any of these) locations, it’s important you consider your travelling distance, time and cost from your home to the office location.
We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How We’ll Reward You.
As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.
- Eligible for a discretionary performance-related annual bonus.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- ÂŁ6,000 car allowance per year.
- Company funded individual private medical insurance.
- Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, and health assessments.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Share in Santander’s success by saving or investing in our share plans.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
Benefits
Learn more about our benefits and family friendly policies
What to do next:
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Finance and Information Technology
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Industries
Financial Services, IT Services and IT Consulting, and Software Development
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Technical SME- Public Cloud | S3 | CIO | Milton Keynes employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical SME- Public Cloud | S3 | CIO | Milton Keynes
✨Tip Number 1
Familiarise yourself with the specific cloud technologies mentioned in the job description, particularly AWS. Being able to discuss your hands-on experience with these platforms during interviews will demonstrate your technical expertise.
✨Tip Number 2
Network with current or former employees of Santander UK on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations for the Technical SME role.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of examples where you've successfully managed teams or projects. This role requires strong leadership, so having concrete examples ready will help you stand out.
✨Tip Number 4
Research the latest trends in cloud computing and IT service management. Being knowledgeable about current developments will not only impress interviewers but also show your commitment to continuous improvement in the field.
We think you need these skills to ace Technical SME- Public Cloud | S3 | CIO | Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cloud computing, particularly with AWS. Emphasise your technical skills and any leadership roles you've held, as these are crucial for the Technical SME position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for public cloud technologies and how your background aligns with the responsibilities outlined in the job description. Mention specific achievements that demonstrate your expertise in IT service delivery and team management.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with both technical and non-technical stakeholders. This could be through project management experiences or cross-departmental collaborations.
Highlight Continuous Improvement Initiatives: Discuss any initiatives you've led or contributed to that focused on continuous improvement in IT services. This could include process optimisations, change management strategies, or successful cloud onboarding projects.
How to prepare for a job interview at Santander UK
✨Showcase Your Technical Expertise
Make sure to highlight your understanding of cloud computing, especially AWS. Be prepared to discuss specific projects where you've successfully managed cloud infrastructure and how you approached challenges in those scenarios.
✨Demonstrate Leadership Skills
As a Technical SME, you'll need to lead teams effectively. Share examples of how you've motivated and guided teams in previous roles, particularly in IT service delivery and continuous improvement initiatives.
✨Communicate Clearly with Stakeholders
Excellent communication is key for this role. Practice explaining complex technical concepts in simple terms, as you'll be interacting with both technical and non-technical stakeholders. Prepare to give examples of how you've successfully communicated in past experiences.
✨Prepare for Change Management Questions
Expect questions about your experience with change management strategies. Be ready to discuss how you've implemented changes in IT services and how you managed resistance from team members or stakeholders during those transitions.
