At a Glance
- Tasks: Engage with customers, assess their needs, and provide financial support solutions.
- Company: Join Santander UK, a diverse and inclusive employer committed to your growth.
- Benefits: Enjoy a competitive salary, 25 days holiday, and flexible benefits.
- Other info: Opportunities for hybrid work after probation and excellent career development.
- Why this job: Make a real difference by helping customers navigate financial challenges.
- Qualifications: Strong communication skills and a team player attitude are essential.
The predicted salary is between 27500 - 29000 £ per year.
This job is with Santander UK, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
SCUK Financial Support Agent (12 Month FTC)Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the UK.
SCUK are pleased to share we have an excellent opportunity for a Financial Support Agent to join our team on a
12-Month Fixed Term Contract .
The role is responsible for engaging with customers through telephone, digital and written communications, assessing customer circumstances, identifying vulnerability, negotiating sustainable repayment solutions, administering customer accounts, primarily focused on the accurate and timely administration of customer accounts, including processing correspondence, updating customer records, managing workflow queues, and supporting specialist activities such as insurance, third-party instructions, and account closures.
You will be required to work full time in the office during your 3-probation period and will be able to work hybrid after you have been successful through your probation.
Please note the closing date for this role will end of day Friday 31st July 2026.
What you'll be doing
- Supporting customers across regulated and unregulated vehicle finance agreements experiencing financial difficulty
- Managing inbound and outbound customer interactions relating to arrears, financial difficulty, and vulnerable customer support
- Conducting affordability assessments to agree sustainable repayment arrangements aligned with regulatory requirements and internal mandates
- Handling each call in a professional telephone manner and have the ability to show empathy and sympathy as required
- Taking ownership of queries and complaints
- Maintaining accurate, factual, and compliant customer records across internal systems
- Liaising with internal departments, third parties, suppliers, and external agencies to resolve complex customer cases
- Identifying indicators of vulnerability and escalate where appropriate
- Escalating risks in line with Santander Consumer risk policies and regulatory requirements
- Remaining informed on relevant legislative and enforcement developments
- Protecting customer and company interests through ethical and professional conduct
- Adhering fully to Consumer Duty standards, ensuring customer needs are prioritised
What we're looking for
- A team player, whilst also being able to work autonomously
- Good verbal and written communication skills
- Ability to communicate professionally with customers and colleagues
- Basic telephone skills for making outbound customer calls where required
- Good attention to detail and accuracy when processing customer accounts
- Ability to follow processes and work within established procedures
- Good organisational skills and ability to manage a busy workload
- Basic IT skills, including Microsoft Office and the ability to learn new systems
- Willingness to learn new processes and develop knowledge of specialist activities
- Previous administration or customer service experience (Desirable)
- Experience working in a regulated or financial services environment (Desirable)
- Experience of collections, recoveries, litigation administration, or financial support (Desirable)
We have a range of benefits available which include
- Competitive salary of £27,500 - £29,000 dependent on experience
- 25 days holiday per annum, plus bank holidays
- Annual bonus based on personal and company performance
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Enhanced family friendly policies
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
- Local retail and high street brands discounts
Other things you need to know
The working hours for this role are 35 hours per week, worked on a shift pattern between 9am and 7pm. This includes a Saturday shift from 9am to 1:30pm.
Equal Opportunities
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed.
We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
Should you want to be considered for part time hours, please let us know and we can assess your requirements.
What are the next steps
If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you.
Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
SCUK Financial Support Agent (12 Month FTC) in Surrey employer: Santander UK
Santander UK is an excellent employer, offering a vibrant work culture that fosters innovation and collaboration within the financial services sector. Employees benefit from a competitive salary, generous holiday allowance, and comprehensive health coverage, alongside opportunities for professional growth in a supportive environment. Working in this dynamic location not only enhances career prospects but also allows for meaningful contributions to risk management in technology and operations.
StudySmarter Expert Advice🤫
We think this is how you could land SCUK Financial Support Agent (12 Month FTC) in Surrey
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Santander UK. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace SCUK Financial Support Agent (12 Month FTC) in Surrey
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Santander UK.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Santander UK's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Santander UK
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Santander UK.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Santander UK will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Santander UK employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
