Strategic Customer Communications Manager | S4 | Milton Keynes

Overview

Strategic Customer Communications Manager (12-month FTC) at Santander UK, Milton Keynes. We’re seeking a Strategic Customer Communications Manager for a fixed-term contract. As part of our Customer Engagement and Channel Performance Team, you will play a pivotal role in shaping how we connect with millions of customers each day, delivering meaningful, personalised, and timely communications.

Responsibilities

• Driving the strategic focus in Customer Communications Management.
• Building on Internal Audit findings to define and deliver strategic and tactical execution plans, elevating our communications to best-in-class status.
• Supporting the wider engagement strategy and strengthening the controls of bank-wide communications through cross-functional collaboration with digital, data, and product teams.
• Providing thought leadership on customer-centric and digital-first design that reflects our brand values and strategic priorities.

What You\\\’ll Bring

• Proven experience in strategic communications within the financial services sector, delivering measurable benefits.
• Expertise in designing and executing large-scale customer engagement programmes in regulated environments.
• Ability to develop and implement customer contact strategies that enhance satisfaction (NPS), boost acquisition, and drive growth.
• Strong understanding of behavioural science and the ability to optimise communications through Tone, Look and Feel.
• A customer-first mindset with experience in proposition design and leading transformative programmes.
• Strategic thinker with a proven track record of driving change and simplifying communications through enhanced digital experiences.

Why Join Us

Joining Santander UK means you\\\’ll be part of a vibrant team focused on innovation, customer-centricity, and positive transformation. You\\\’ll have the opportunity to make a tangible impact on how we communicate with and serve our customers, driving meaningful change within the financial services industry.

What else you need to know

• This is a 12-month fixed-term contract.
• This role will be based at our Milton Keynes HQ with a hybrid working pattern.
• Expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).
• If you apply for this role in this location, consider travelling distance, time and cost from home to the office.
• Specific working patterns can be discussed during the recruitment process. Part-time hours or job-share options may be available.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop the most talented people by living our values of Simple, Personal, and Fair.

How We’ll Reward You

In addition to a competitive salary, you’ll receive a benefits package that can be tailored to your needs. For part-time/contract roles, salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours/contract duration.

• We contribute 8% of salary to your pension; we may contribute up to 12.5% if you contribute, with option to take some contribution in cash.
• 30 days’ holiday plus bank holidays (31 days after 5 years), with option to purchase up to 5 contractual days per year.
• £6,000 car allowance per year.
• Company-funded private medical insurance.
• Voluntary healthcare benefits at discounted rates (family private medical insurance, dental, health assessments).
• Protection for you and your family (death-in-service benefit and income protection); option for discounted life assurance and critical illness cover.
• Share in Santander’s success via share plans.
• Access to staff versions of Santander products and other deals and discounts.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Product Management