Customer Experience Advisor | S1 | Retail Banking | Stamford/ Spalding Branch

Santander (www.santander.com) is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect all professionals at all levels to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop knowledge of services and products to help our customers.
• Identify new ways to improve the customer experience.

Qualifications

• Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required).
• The ability to communicate effectively with customers to truly understand their needs (Required).
• A real desire to go above‑and‑beyond for customers (Preferred).
• Effective team working skills with a flexible, can‑do approach to work (Preferred).
• Openness to a broad range of activities even if outside of standard expectations (Preferred).
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred).

Benefits and Salary

• Starting salary: £24,000 plus a £500 annual cash allowance to spend on our great range of benefits.
• Holiday: 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years service, with the option to purchase up to 5 contract days per year.
• Healthcare benefits: Voluntary healthcare benefits at discounted rates including medical, dental and health assessments.
• Pension: Santander puts 8% of salary into your pension, even if you don’t contribute. We’ll pay up to 12.5% of salary if you contribute, and you can take some of our contribution in cash if you prefer.
• Protection: Company‑funded death‑in‑service benefit and income protection insurance, with the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share plan: Share in Santander’s success by saving or investing in our share plans.
• Product access: As a Santander UK employee, you can request staff versions of our products such as Edge Current Accounts and Credit Cards with no fees, and apply to many other deals and discounts.
• Rewards: Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing: We work with well‑being partners across four pillars of wellbeing—physical, mental, social and financial—to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Family and life‑stage support: Support for every life stage—from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Volunteer opportunities: Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Growth opportunities: Global growth opportunities to shape your career, learn new skills and explore possibilities across our international network.

Local Compliance

At Santander we’re proud to be an inclusive organisation that provides equal opportunities for everyone—regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive—at work and at home—while delivering the best outcomes for our customers and supporting each other to grow.

Please consider the travel distance, time and cost to your chosen branch location when applying. Right to work in the UK: Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa/permit this will not influence our decision on whether to progress your application. If you do not have a right to work, or an application for a working visa/permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made. We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

What to do next

If this sounds like a role you are interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email at resourcing@santander.co.uk.