At a Glance
- Tasks: Be the friendly face of our branch, helping customers with their banking needs.
- Company: Join Santander, a leading retail bank with a commitment to inclusivity.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness support.
- Other info: Flexible working hours and opportunities for global growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25000 - 31579 € per year.
About the Role
Customer Experience Advisor based out of Minehead Branch, working 35 hours per week on a rota Monday to Saturday between 8am and 6pm.
Responsibilities
- Act as the first point of contact for customers in the branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into the contact centre.
- Build relationships and find solutions for customers.
- Develop knowledge of services and products to better help customers.
- Identify new ways to improve the customer experience.
What You'll Bring
- Proven ability to deliver outstanding customer service from a face‑to‑face or telephony background (Required).
- The ability to communicate effectively with customers to understand their needs (Required).
- A real desire to go above and beyond for customers (Preferred).
- Effective team‑working skills with a flexible, can‑do approach to work (Preferred).
- Openness to a broad range of activities, even if outside of standard expectations (Preferred).
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred).
Benefits
- Salary range: £25,000.00 – £31,579.00 per annum (depending on experience) for a standard 35‑hour working week.
- £500 annual cash allowance to spend on benefits.
- 25 days’ holiday plus bank holidays (26 days after five years of service, with the option to purchase up to five contractual days per year).
- Voluntary healthcare benefits at discounted rates – medical, dental and health assessments.
- Employer pension contribution of 8% of salary, increasing to 12.5% if employee contributes, with option for partial cash payment.
- Protection for you and your family, including company‑funded death‑in‑service benefit and income protection insurance, and discounted rates for additional life assurance and critical illness cover.
- Share in Santander’s success through sharing or investing in share plans.
- Access to Santander UK employee products such as Edge Current Accounts and Credit Cards with no fees.
- Competitive rewards reflecting your impact and value.
- Wellbeing support – access to apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
- Support for every life stage – enhanced family leave, childcare options and tailored wellbeing support.
- Opportunities to give back through volunteering initiatives.
- Global growth opportunities across the international network.
Right to Work in the UK
All candidates must have the right to work in the UK to commence employment with Santander.
Equal Opportunity Statement
We are proud to be an inclusive organisation that provides equal opportunities for everyone, regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.
Customer Experience Advisor | S1 | Retail Banking | Minehead Branch in Somerset employer: Santander UK
Santander is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. As a Customer Experience Advisor in the picturesque Minehead Branch, you will enjoy competitive benefits, including a generous salary, extensive holiday allowance, and opportunities for personal growth within a global network. With a commitment to inclusivity and community engagement, Santander provides a rewarding environment where you can truly make a difference in customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Minehead Branch in Somerset
✨Tip Number 1
Get to know the company! Research Santander and its values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our customer experience.
✨Tip Number 2
Practice your communication skills. As a Customer Experience Advisor, you'll need to connect with customers effectively. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Be ready to share your experiences. Think of specific examples where you've gone above and beyond for customers. We love hearing about real-life situations that showcase your problem-solving skills!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows us you're genuinely interested in the role and helps keep you top of mind as we make our decisions.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Minehead Branch in Somerset
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role of a Customer Experience Advisor, so don’t hold back on showcasing your relevant achievements!
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for helping customers shine through. A friendly tone can make a big difference and help us get a sense of who you are.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that directly address the job requirements. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of delivering outstanding service.
✨Research the Company and Its Products
Take some time to learn about the bank's services and products. Being knowledgeable about what they offer will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide better answers but also show that you value effective communication, which is key in a customer-facing role.
✨Show Your Flexibility and Team Spirit
Be prepared to discuss how you've adapted to changing situations in the past. Highlight any experiences where you've worked well in a team or taken on tasks outside your usual responsibilities, as this aligns with the company's values.
