Senior Relationship Director | S4 | CCB | Birmingham

Senior Relationship Director | S4 | CCB | Birmingham

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Santander (www.santander.com) is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift—it’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect all professionals to take a proactive, responsible approach toward risk management.

Responsibilities

• Driving a proactive and collaborative environment across CCB.
• Providing your clients with an experience that is second to none.
• Creating and delivering a growth strategy including relationships with clients, prospects, and professionals.
• Delivering against agreed OKRs and KPIs, including NPS through internal and external sources.
• Driving high levels of client insight and creating advocates of the Corporate Bank through your portfolio and wider network.
• Coaching Relationship Manager(s) to improve their skills and knowledge.

Professional Experience

• Proven experience managing corporate or commercial banking relationships, with a strong track record of client acquisition, development, and retention. — (Required)
• Providing first‑class service and strong relationship management, including excellent communication and interpersonal skills to build trust and long‑term client partnerships. — (Required)
• Demonstrated ability to structure, negotiate, and execute complex lending or funding solutions, including experience preparing and presenting credit proposals. — (Required)
• In‑depth understanding of corporate banking products, credit risk management, and financial analysis, ideally gained within a major UK or international bank. — (Required)
• Bringing an optimistic mindset and an ability to inspire others, positively embracing challenges and promoting Santander’s values and behaviours. — (Required)
• Experience leading, mentoring, or coaching Relationship Managers or similar professionals, fostering performance, collaboration, and knowledge sharing. — (Preferred)

Education

• Degree‑level education (or equivalent experience) in a relevant field such as Business, Finance, Economics, or Accounting. — (Preferred)
• Relevant professional banking or finance qualification, such as the Chartered Banker Diploma, ACIB, CFA, or ACCA (or working towards). — (Preferred)
• Advanced credit and risk analysis training or certification demonstrating sound commercial lending and portfolio management skills. — (Preferred)

Hard Skills

• Advanced credit and financial analysis — ability to assess risk, structure complex lending solutions, and prepare high‑quality credit submissions. (Required)
• Strong commercial acumen — deep understanding of corporate banking products, markets, and the wider economic environment. (Required)
• Digital proficiency — confident use of CRM and workflow tools such as Salesforce, nCino, and Office 365 to manage client portfolios and ensure data accuracy. (Required)

Soft Skills

• Exceptional relationship management and communication skills — able to engage and influence clients, stakeholders, and colleagues effectively. (Required)
• Leadership and coaching ability — inspires and develops others, fostering a culture of collaboration, performance, and continuous improvement. (Required)
• Resilient and optimistic mindset — approaches challenges positively, demonstrates adaptability, and promotes Santander’s values and behaviours. (Required)

Benefits

• 30 days holiday plus bank holidays, increasing to 31 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
• £6,000 car allowance per year.
• Company‑funded individual private medical insurance.
• Protection for you and your family: company‑funded death‑in‑service benefit, income protection insurance, and discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success through share plans.
• Access to staff versions of our products such as Edge Current Accounts and Credit Cards with no fees, plus other deals and discounts.
• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing support across physical, mental, social, and financial pillars, including apps, gym access, online classes, flexible healthcare, and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options, and tailored wellbeing support.
• Opportunities to give back through volunteering initiatives.
• Global growth opportunities to shape your career, learn new skills, and explore possibilities across our international network.

Local Compliance

At Santander, we are proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion, or sexual orientation. We are committed to an accessible, fair, and welcoming recruitment experience for all candidates. Our roles are site‑based with a hybrid working pattern, requiring colleagues to attend the office at least 12 days per month (pro‑rata for part‑time roles). When applying, please consider the travel distance, time, and cost to your chosen office location(s).

Right to Work in the UK

• Every individual must have the right to work in the UK to commence employment with Santander, by way of nationality, visa, or work permit. If you require a working visa or permit, this will not influence our decision; however, if you do not have a right to work, your application will not proceed and any conditional offer will be withdrawn.

We welcome applications on the understanding that if you are offered this role, there may be no relocation package available. We will pay employer mandatory government fees for visa sponsorship; you may be liable for your own personal employee immigration and relocation costs.

Next Steps

If this sounds like a role you are interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, contact us at resourcing@santander.co.uk.

All applicants, irrespective of age, gender, disability, civil status, race, religion, or sexual orientation, will be considered for employment.