Senior Operational Risk Manager | S4 | Compliance & Non-Financial Risk | Milton Keynes

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As a Senior Operational Risk Manager, you’ll be there to help protect the bank and our customers from an ever-evolving Non-Financial Risk (NFR) landscape. If you’re an advanced industry level subject matter expert at NFR Frameworks, Methodologies and Governance, Risk & Compliance (GRC) tooling, with demonstrable experience leading framework design and oversight at a prominent financial services firm, this could be the role for you.

Country: United Kingdom

Join our community:

As a Senior Operational Risk Manager, you’ll be there to help protect the bank and our customers from an ever-evolving Non-Financial Risk (NFR) landscape. If you’re an advanced industry level subject matter expert at NFR Frameworks, Methodologies and Governance, Risk & Compliance (GRC) tooling, with demonstrable experience leading framework design and oversight at a prominent financial services firm, this could be the role for you.

You’ll be acting as a senior risk manager within Compliance & Non-Financial Risk accountable for design, oversight and governance of the NFR Framework, methodologies, related standards and tooling. This is a critical role to embed effective operational risk management practices and standards across Santander UK, ensuring the business understands and owns its risk profile.

This role will be responsible for continuously developing, enhancing and implementing the operational risk framework tools and methodologies, enabling the business to identify, assess and where appropriate, mitigate its major operational risk exposures.

You’ll lead positive change as an expert risk professional, overseeing the completion of risk identification reviews, the assessment of controls effectiveness, and the reporting of operational risk metrics as 2nd line of defence. You’ll prepare, write up and review risk analysis and Operational Risk Assessments for that relate to the framework, methodologies and tooling.

At times you may be required to deputise for the Head of the department.

Our expectation is that you are a Subject Matter Expert (SME) on NFR Frameworks, Tooling and Programme matters, including its development and maintenance, while partnering with teams across Line 1, Line 2 and Group to drive and support its implementation and embedding across the business.

You’ll act as owner for the GRC System, working with key stakeholders across three lines of defence and Grupo Santander on programme management, data quality, and enhancement requests.

The difference you’ll make:

Managing Risk and Applying Control

• Pivotal role leading the design, implementation and ongoing enhancement of the bank’s Non-Financial Risk Framework, policies and related oversight.
• Lead rapidly evolving risk initiatives and alignment with regulatory requirements and industry expectations.
• Own, enhance and maintain the NFR Framework, ensuring it aligns with regulatory requirements and expectations, alongside industry best practices.
• Develop and continuously refine policies, standards and related methodologies to the framework.
• Own the Governance, Risk & Compliance tooling and technologies that support the framework, working closely with Grupo Santander Head Office to ensure the tools align with industry standards and regulatory expectations.
• Embed the framework across the organisation providing guidance and training, ensure best practices and consistent application across businesses and functions.
• Own the bank’s NFR policy structure, ensuring they remain relevant, comprehensive and adaptable to emerging risks and further concepts including transversal risks.
• Develop and maintain robust methodologies for risk identification, assessment, monitoring and reporting.
• Oversee the design and application of Key Risk Indicators to monitor framework compliance and embeddedness.
• Lead development and continuous uplift of NFR training suite across the framework, ensuring the promotion and reinforcement of best practice.
• Promotes and encourages good culture and behaviours personally and across the Team, in line with Risk Pro.

Supporting our people

• Inspires and leads cross team collaboration, sharing learning and best practices to contribute to overall team effectiveness.
• Partners with relevant business areas providing actionable advice on current and emerging issues and supports with technical risk input.
• Respects all colleagues and customers inside and outside the organisation, promotes the culture and behaviours
• Reviews and challenges through senior management the first line of defence to ensure operational risks are reported and mitigated appropriately.
• Creates understanding and stakeholder buy-in to Risk objectives and priorities

Think Customer and Regulatory Impact

• Proactively assesses issues through the eyes of other people particularly the customer.
• Assesses the impact of changes and enhancements on customers and clients.
• Represent and be an ambassador for the firm in industry forums and working groups, ensuring that the firm remains closely connected to regulatory requirements and industry best practices.
• Build and develop regulatory relationships, ensuring that requirements and initiatives are closely aligned with regulatory expectations.
• Represent the firm in regulatory and statutory audit forums.

Applying Commercial and Industry Expertise

• Demonstrates excellent knowledge and understanding of the financial services industry, in particular of operational risk practices and regulations.
• Expert knowledge of industry best practices and FCA, PRA, EU and BCBS rules and inter-agency guidance for operational risk management and their application to Financial Institutions.
• Proven track record leading the design, development and implementation of operational risk frameworks, policies, and tools.
• Extensive experience and proven leadership of operational risk management and control methodologies, as well as their successful application.
• Extensive experience in governance and control frameworks, GRC tooling and insights.
• Expert knowledge of external market dynamics and regulation and how this impacts role.
• Acts as a subject matter expert across risk areas of specialism, regarded throughout Risk and key business areas as the first point of call for advice.

What you’ll bring:

• You’re an industry renowned expert on risk management and internal control.
• You have deep experience and theoretical understanding of non-financial risk concepts and techniques, with ability to translate knowledge and experience into principles and requirements to add value to the business.
• You’re an expert in operational risk management disciplines
• You demonstrate expertise in GRC Systems and tooling, including their design and implementation, proven with benchmarking to industry best practices.
• You are an adept practitioner at GRC Reporting Tools
• You are expert at building and influencing the design of tactical and strategic planning to solving problems.
• You hold expert industry knowledge and are able to apply best practices.
• You are educated to at least degree level with a relevant academic qualification

It would also be nice for you to have:

• Experience in leading GRC tooling implementations and change management.
• Experience at Board and C-suite level discussions, influencing and negotiating skills across key governance forums – achieving consensus on solutions while delivering challenging goals.
• Relevant industry qualification in operational and NFR.
• Expert knowledge and experience of the Financial Services industry and of the associated UK regulatory environment.

What else you need to know:

• This role is based in Milton Keynes.
• Our preferred location for this role is Milton Keynes, but we’ll also consider locating the role in Belfast, Bradford, Glasgow & Sheffield
• We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).
• If you apply for this role in any of these locations, it’s important you consider your travelling distance, time and cost from your home to the office locations.
• We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How We’ll Reward You.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

• Eligible for a discretionary performance-related annual bonus.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• £6,000 car allowance per year.
• Company funded individual private medical insurance.
• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, and health assessments.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services

Benefits

Learn more about our benefits and family friendly policies

What to do next:

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Accounting/Auditing

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