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- Tasks: Assist with customer commission queries and ensure compliance with legal standards.
- Company: Join Santander UK, a diverse employer committed to inclusivity and community support.
- Benefits: Earn £14.50 per hour, enjoy 25 days holiday, and access gym discounts.
- Why this job: Gain valuable experience in a supportive environment while making a real impact.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail required.
- Other info: Part-time role with flexible hours, perfect for students seeking work-life balance.
The predicted salary is between 22000 - 28000 £ per year.
This job is with Santander UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the UK. We are currently looking for enthusiastic Data Administrators to join our team on a part-time basis, working at least 15 hours per week across Monday - Friday between 09:00-17:00. Dependant on your contractual hours, you will be required to work at the SCUK office up to 3 days per week.
In this role you will be working through customer commission queries received through Data Subject Access Requests (DSAR's) and customer complaints. You will keep to high quality standards and liaise with our legal representatives to ensure all regulatory and legal responsibilities are met. This is a Fixed Term role lasting 6 months, and both interviews and training will be completed onsite. All applicants are also required to complete our mandatory vetting checks.
Responsibilities will include:
- Responding to customer commission queries in writing
- Investigating, logging, resolving and responding to customers/claims management company queries surrounding Credit Files, Complaints & DSAR's within a set time frame
- Following company policy, adhering to service levels and any current legislation
- Liaising with other areas of SCUK, including our internal/external legal teams to ensure complex customer queries are satisfactorily responded to
- Ensuring all customer data is accurately recorded, factual and in line with GDPR
- Dealing with or escalating risks in relation to SCUK risk policies and/or legislative & regulatory guidelines in accordance with the San UK group risk framework
- Ensure all relevant legislation and regulation is followed
- Any other ad hoc and reasonable requests from the management team
We're looking for someone with:
- Previous administrative experience
- Their own initiative to investigate and resolve complex customer queries
- Attention to detail
- The ability to work under pressure and to tight deadlines
- Excellent written communication skills, as well as strong numeracy skills
- A positive, enthusiastic approach as well as excellent interpersonal skills
We have a range of benefits available which include:
- £14.50 per hour (equivalent to a Full Time Equivalent of roughly £27,000 per annum)
- 25 days holiday per annum, plus bank holidays (and worked out pro-rata)
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
SCUK Data Administrator - Weekdays (6 Month FTC) employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SCUK Data Administrator - Weekdays (6 Month FTC)
✨Tip Number 1
Familiarise yourself with GDPR regulations and data protection laws, as this role heavily involves handling customer data. Understanding these legal frameworks will not only help you in the interview but also demonstrate your commitment to compliance.
✨Tip Number 2
Brush up on your written communication skills. Since you'll be responding to customer queries in writing, practice drafting clear and concise responses to hypothetical customer complaints or queries to showcase your ability during the interview.
✨Tip Number 3
Prepare examples of how you've successfully resolved complex issues in previous roles. This will highlight your initiative and problem-solving skills, which are crucial for the Data Administrator position.
✨Tip Number 4
Research Santander's values and culture, particularly their commitment to diversity and inclusion. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
We think you need these skills to ace SCUK Data Administrator - Weekdays (6 Month FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the SCUK Data Administrator position. Tailor your application to highlight relevant experience and skills that match what Santander UK is looking for.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and explains why you are a good fit. Mention specific experiences that demonstrate your attention to detail, ability to work under pressure, and excellent written communication skills.
Highlight Relevant Experience: In your CV, emphasise any previous administrative experience and your ability to handle complex customer queries. Use bullet points to clearly outline your achievements and responsibilities in past roles, particularly those related to data management and compliance.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Santander UK
✨Showcase Your Administrative Skills
Make sure to highlight your previous administrative experience during the interview. Be prepared to discuss specific examples of how you've successfully managed data, resolved queries, and adhered to policies in past roles.
✨Demonstrate Attention to Detail
Since this role requires a keen eye for detail, be ready to provide examples of how you've ensured accuracy in your work. You might want to mention any processes you followed to double-check your work or how you handled complex data sets.
✨Prepare for Customer Queries
Anticipate questions related to handling customer complaints and Data Subject Access Requests (DSARs). Think about how you would approach these situations and be ready to explain your thought process and problem-solving skills.
✨Exhibit Strong Communication Skills
As excellent written communication is crucial for this role, practice articulating your thoughts clearly. You may be asked to write a sample response during the interview, so be prepared to showcase your writing abilities.
