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- Tasks: Join us as a Data Administrator, tackling customer queries and ensuring data accuracy.
- Company: Santander UK is an inclusive employer committed to diversity and community support.
- Benefits: Enjoy £14.50 per hour, 25 days holiday, gym discounts, and a flexible benefits allowance.
- Why this job: Be part of a supportive team that values your input and promotes personal growth.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail are essential.
- Other info: This is a 6-month fixed-term role with hybrid working options.
The predicted salary is between 27000 - 27000 £ per year.
This job is with Santander UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
SCUK Data Administrator (6 Month FTC)
Country: United Kingdom
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the UK. We are currently looking for enthusiastic Data Administrators to join our team on a full time, hybrid basis (working at least 3 days a week onsite in the office).
In this role you will be working through customer commission queries received through Data Subject Access Requests (DSAR's) and customer complaints. You will keep to high quality standards and liaise with our legal representatives to ensure all regulatory and legal responsibilities are met. This is a Fixed Term role lasting 6 months, and both interviews and training will be completed onsite. All applicants are also required to complete our mandatory vetting checks.
Responsibilities will include:
- Responding to customer commission queries in writing
- Investigating, logging, resolving and responding to customers/claims management company queries surrounding Credit Files, Complaints & DSAR's within a set time frame
- Following company policy, adhering to service levels and any current legislation
- Liaising with other areas of SCUK, including our internal/external legal teams to ensure complex customer queries are satisfactorily responded to
- Ensuring all customer data is accurately recorded, factual and in line with GDPR
- Dealing with or escalating risks in relation to SCUK risk policies and/or legislative & regulatory guidelines in accordance with the San UK group risk framework
- Ensure all relevant legislation and regulation is followed
- Any other ad hoc and reasonable requests from the management team
We're looking for someone with:
- Previous administrative experience
- Their own initiative to investigate and resolve complex customer queries
- Attention to detail
- The ability to work under pressure and to tight deadlines
- Excellent written communication skills, as well as strong numeracy skills
- A positive, enthusiastic approach as well as excellent interpersonal skills
We have a range of benefits available which include:
- £14.50 per hour (equivalent to a Full Time Equivalent of roughly £27,000 per annum)
- 25 days holiday per annum, plus bank holidays (and worked out pro-rata)
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
SCUK Data Administrator (6 Month FTC) employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SCUK Data Administrator (6 Month FTC)
✨Tip Number 1
Familiarise yourself with GDPR regulations and data protection laws, as this role heavily involves handling customer data. Understanding these legal frameworks will not only help you in the interview but also demonstrate your commitment to compliance.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role requires investigating and resolving complex customer queries, think of examples from your past experiences where you've successfully navigated similar challenges.
✨Tip Number 3
Prepare to discuss your administrative experience in detail. Be ready to share specific instances where your attention to detail and ability to work under pressure made a significant impact on your previous roles.
✨Tip Number 4
Showcase your interpersonal skills during the interview. Since you'll be liaising with various teams, emphasise your ability to communicate effectively and build relationships, which is crucial for resolving customer queries.
We think you need these skills to ace SCUK Data Administrator (6 Month FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Tailor your application to highlight how your skills and experience align with the role of a Data Administrator at Santander UK.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous administrative experience, attention to detail, and any relevant skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle complex queries.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your written communication skills and ability to work under pressure, as these are crucial for this position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the Data Administrator role.
How to prepare for a job interview at Santander UK
✨Showcase Your Administrative Skills
Make sure to highlight your previous administrative experience during the interview. Be prepared to discuss specific examples of how you've successfully managed complex queries or tasks in a timely manner.
✨Demonstrate Attention to Detail
Since this role requires accuracy in handling customer data and compliance with GDPR, be ready to provide examples of how you ensure attention to detail in your work. Mention any tools or methods you use to maintain high standards.
✨Communicate Clearly and Effectively
Excellent written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, as you may be asked to respond to hypothetical customer queries during the interview.
✨Exhibit a Positive Attitude
A positive and enthusiastic approach is key to fitting into the team at Santander. Be sure to convey your enthusiasm for the role and the company, and share what excites you about working in a diverse and inclusive environment.
