Req1490431 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions[...]

Overview

We are recruiting Customer Service colleagues, with a starting salary of £24,500 per annum. This is made up of a base salary of £24,000 along with an additional £500 flexible benefit. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

Country: United Kingdom

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you’ll bring (Essential)

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs

Nice to have

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities
• You will require the right to work in the UK

What Else You Need To Know

• This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday, between 8:00am – 6:00pm
• The role is based in our Rochdale Branch

Inclusion and Benefits

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on our benefits
• 25 days of holiday plus bank holidays (26 days after 5 years) with option to purchase up to 5 contractual days per year
• Eligible for a discretionary performance-related annual bonus
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
• Free access to digital health services, including GP
• Free access to wellbeing apps and online classes
• 8% of salary contributed to pension; higher contributions possible with employee and employer contributions
• Company-funded death-in-service benefit and income protection; discounted life assurance and critical illness cover options
• Support for charitable giving and community partnerships
• Share in Santander’s success through share plans
• 24/7 online employee discount platform

Right to Work in the UK

Every individual must have the right to work in the UK to commence employment with Santander by nationality, visa or work permit. If you require a working visa/permit this will not influence our decision to progress your application. If you do not have the right to work, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to Do Next

If this sounds like a role you’re interested in, please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch via resourcing@santander.co.uk.