At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join a leading bank with a focus on customer experience and teamwork.
- Benefits: Starting salary of £24,500, 25 days holiday, and great health benefits.
- Other info: Full-time role with excellent career growth opportunities in a dynamic environment.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Outstanding customer service skills and effective communication are key.
The predicted salary is between 24500 - 24500 £ per year.
Overview
Req1490414 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Falkirk Branch
Join to apply for the Req1490414 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Falkirk Branch role at Santander UK.
We are currently recruiting Customer Service colleagues, with a starting salary of £24,500 per annum. This is made up of a base salary of £24,000 plus an additional £500 flexible benefit. The role is based in our Falkirk branch and is full-time, permanent, 35 hours per week.
You’ll be the friendly face and voice of Santander, acting as a listener and problem solver. Whether you’re helping with simple cash transactions, assisting with technology in the banking hall, handling phone transactions or protecting customers against fraud, you’ll face a variety of challenges in a busy branch environment.
Responsibilities
- Act as the first point of contact for customers in-branch or over the phone
- Assist with day-to-day transactions, queries and servicing
- Answer customer calls into our contact centre
- Build relationships and find solutions for customers
- Develop knowledge of services and products to assist customers
- Identify new ways to improve the customer experience
What you’ll bring (Qualifications)
- Proven ability to deliver outstanding customer service from a face-to-face or telephony background
- Ability to communicate effectively with customers to understand their needs
Nice to have
- A real desire to go above and beyond for customers
- Effective teamwork with a flexible, can-do approach
- Openness to a broad range of activities outside standard expectations
- Ability to grow, adapt and change with business needs and priorities
- You will require the right to work in the UK
What else you need to know
- This is a full-time permanent branch-based role, 35 hours per week, across Monday to Saturday between 8:00am – 6:00pm
- The role is based in the Falkirk branch
Benefits
- Starting salary of £24,000 plus a £500 annual cash allowance for benefits
- 25 days’ holiday plus bank holidays (26 days after 5 years), with option to purchase up to 5 extra days
- Discretionary performance-related annual bonus
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- Free digital health services and wellbeing resources
- 8% pension contribution by Santander (up to 12.5% if you contribute)
- Life and income protection insurance options
- Charitable giving and community partnerships
- Share in Santander’s success via share plans
- Employee discounts and staff product offers
Right to work
Every individual must have the right to work in the UK. If you require a working visa/permit this will not influence our decision to progress your application. If you do not have the right to work, Santander will not proceed with your application.
How to apply
If this role sounds like you, please apply. For accessibility needs or additional assistance, contact resourcing@santander.co.uk.
Additional information
We welcome applications and note that there may be no relocation package. Visa sponsorship costs and relocation costs may apply as per policy.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales, Public Relations, and Customer Service
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Req1490414 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions[...] in Falkirk employer: Santander UK
Santander UK is an exceptional employer that champions inclusivity and diversity, making it a fantastic place for professionals in the banking sector. With a strong commitment to employee growth and development, staff are encouraged to pursue meaningful career paths while enjoying a supportive work culture that values collaboration and innovation. Located in a vibrant city, employees benefit from a dynamic environment that fosters both personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Req1490414 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions[...] in Falkirk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Santander UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Santander UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Req1490414 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions[...] in Falkirk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Santander UK:Your cover letter is your chance to shine! Tell us why you want to work at Santander UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Santander UK!
How to prepare for a job interview at Santander UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
