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For Companies At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join a leading bank with a focus on customer experience and teamwork.
- Benefits: Starting salary of £24,500, 25 days holiday, and great health benefits.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Outstanding customer service skills and effective communication are key.
- Other info: Full-time role with excellent career growth opportunities in a dynamic environment.
The predicted salary is between 24500 - 24500 £ per year.
Overview
Req1490414 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Falkirk Branch
Join to apply for the Req1490414 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Falkirk Branch role at Santander UK.
We are currently recruiting Customer Service colleagues, with a starting salary of £24,500 per annum. This is made up of a base salary of £24,000 plus an additional £500 flexible benefit. The role is based in our Falkirk branch and is full-time, permanent, 35 hours per week.
You’ll be the friendly face and voice of Santander, acting as a listener and problem solver. Whether you’re helping with simple cash transactions, assisting with technology in the banking hall, handling phone transactions or protecting customers against fraud, you’ll face a variety of challenges in a busy branch environment.
Responsibilities
- Act as the first point of contact for customers in-branch or over the phone
- Assist with day-to-day transactions, queries and servicing
- Answer customer calls into our contact centre
- Build relationships and find solutions for customers
- Develop knowledge of services and products to assist customers
- Identify new ways to improve the customer experience
What you’ll bring (Qualifications)
- Proven ability to deliver outstanding customer service from a face-to-face or telephony background
- Ability to communicate effectively with customers to understand their needs
Nice to have
- A real desire to go above and beyond for customers
- Effective teamwork with a flexible, can-do approach
- Openness to a broad range of activities outside standard expectations
- Ability to grow, adapt and change with business needs and priorities
- You will require the right to work in the UK
What else you need to know
- This is a full-time permanent branch-based role, 35 hours per week, across Monday to Saturday between 8:00am – 6:00pm
- The role is based in the Falkirk branch
Benefits
- Starting salary of £24,000 plus a £500 annual cash allowance for benefits
- 25 days’ holiday plus bank holidays (26 days after 5 years), with option to purchase up to 5 extra days
- Discretionary performance-related annual bonus
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- Free digital health services and wellbeing resources
- 8% pension contribution by Santander (up to 12.5% if you contribute)
- Life and income protection insurance options
- Charitable giving and community partnerships
- Share in Santander’s success via share plans
- Employee discounts and staff product offers
Right to work
Every individual must have the right to work in the UK. If you require a working visa/permit this will not influence our decision to progress your application. If you do not have the right to work, Santander will not proceed with your application.
How to apply
If this role sounds like you, please apply. For accessibility needs or additional assistance, contact resourcing@santander.co.uk.
Additional information
We welcome applications and note that there may be no relocation package. Visa sponsorship costs and relocation costs may apply as per policy.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales, Public Relations, and Customer Service
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Req1490414 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions[...] employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Req1490414 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions[...]
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for the Customer Experience Advisor role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Req1490414 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions[...]
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Experience Advisor role. We love seeing candidates who really understand what we're about.
Be Yourself: Let your personality shine through in your application. We’re looking for friendly, approachable individuals who can connect with our customers. Don’t be afraid to show us who you are!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of delivering outstanding service, which is key for a Customer Experience Advisor.
✨Familiarise Yourself with Santander's Services
Take some time to research Santander's products and services. Knowing what they offer will help you answer questions more confidently and demonstrate your genuine interest in the role. Plus, it’ll give you a chance to think about how you can improve the customer experience based on their offerings.
✨Practice Active Listening
Since you'll be acting as a listener and problem solver, practice your active listening skills. During the interview, make sure to listen carefully to the questions asked and respond thoughtfully. This will not only help you answer better but also show that you value communication, which is crucial in this role.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you'd handle specific customer interactions. Think of a few examples from your past experiences where you successfully resolved issues or improved customer satisfaction. This will help you stand out as a candidate who can think on their feet.
