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For Companies At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander UK, a diverse and inclusive workplace.
- Benefits: Starting salary of £24,500, 25 days holiday, and flexible benefits.
- Why this job: Make a real difference in customer experiences while growing your skills.
- Qualifications: Outstanding customer service skills and effective communication.
- Other info: Full-time role with excellent career development opportunities.
The predicted salary is between 24500 - 24500 £ per year.
Overview
Join our community. We are currently recruiting Customer Service colleagues, with a starting salary of £24,500 per annum, this is made up of a base salary of £24,000 along with an additional £500 flexible benefit. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. You’ll have plenty of support and work in a close-knit team. You’ll be totally flexible in your approach and comfortable undertaking a broad range of activities in a multi-skilled environment.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What you’ll bring
These are the essential requirements you need to be successful in this role:
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have:
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
- You will require the right to work in the UK
Role details
- This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm
- The role is based in our Aberdeen Branch
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How We’ll Reward You
As well as salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £24,000 plus a £500 annual cash allowance to spend on our range of benefits
- 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years’ service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- Free access to digital health services, including GP
- Free access to wellbeing apps and up to three weekly online classes
- 8% of salary contributed to pension (with potential to contribute up to 12.5% and take some contribution in cash)
- Company-funded death-in-service benefit, income protection insurance, and discounted life assurance/critical illness options
- Support for charitable giving and community partnerships
- Share in Santander’s success via share plans
- 24/7 access to an online employee discount platform
- Staff versions of Santander products with no fees and access to other deals
Right to work
Right to work in the UK is required to commence employment. If you require a visa or permit, this will not influence the decision on progression, but without a valid right to work the application may be withdrawn.
What to do next
If this sounds like a role you’re interested in, please apply. If you need accommodation in the recruitment process or additional assistance, contact resourcing@santander.co.uk.
Additional Information
Applications are welcome with the understanding that there may be no relocation package. Santander will pay employer mandatory government fees required for visa sponsorship. You may be liable for your own immigration and relocation costs.
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Req1490343 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions[...] employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Req1490343 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions[...]
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and problem-solving abilities. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Show your passion for helping customers and your willingness to go above and beyond. Remember, they want to see the real you and how you'd fit into their close-knit team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Req1490343 Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions[...]
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your customer service experience and how it aligns with what we’re looking for at Santander.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you started on your journey with Santander.
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've gone above and beyond for customers in the past. Think about specific situations where you solved a problem or made a customer's day better.
✨Familiarise Yourself with Santander's Values
Take some time to understand Santander's values of Simple, Personal, and Fair. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Customer Experience Advisor.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Show that you can understand and respond to questions thoughtfully. This will reflect your ability to connect with customers and address their needs effectively.
✨Prepare Questions for Your Interviewers
Have a few questions ready to ask your interviewers about the role and the team. This shows your interest in the position and helps you gauge if it's the right fit for you. Consider asking about team dynamics or opportunities for growth within the company.
