Customer Experience Advisor | S1 | Retail Banking | Nottingham Branch

Customer Experience Advisor | S1 | Retail Banking | Nottingham Branch

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About Santander

Santander (www.santander.com) is evolving from a global, high‑impact brand into a technology‑driven organisation, with people at the heart of our journey. We are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

Our mission is to help people and businesses prosper. We embrace a strong risk culture and expect all professionals to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking

Our retail and commercial banking business integrates all activities to better serve customers, improve efficiency, and drive value creation.

The Difference You Make

Santander is looking for a Customer Experience Advisor based out of Nottingham Branch.

This is an on‑call role, a minimum of 260 hours per annum. It is a rolling contract.

In this role, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem‑solver: helping customers with cash transactions, technology assistance, phone support, and fraud protection. You’ll thrive on variety and work in a multi‑skilled environment.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop knowledge of services and products to help customers.
• Identify new ways to improve customer experience.

What You’ll Bring

Our people are our greatest strength. We value diverse perspectives and empower your contributions.

Professional Experience

• Proven ability to deliver outstanding customer service in face‑to‑face or telephony environments (Required).
• Effective communication skills with customers to truly understand their needs (Required).
• Real desire to go above‑and‑beyond for customers (Preferred).
• Teamworking skills with a flexible, can‑do approach (Preferred).
• Openness to a broad range of activities outside standard expectations (Preferred).
• Ability to grow, adapt and change to meet business needs and priorities (Preferred).

Benefits

• Starting salary of £24,000 plus a £500 annual cash allowance.
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates: medical, dental and health assessments.
• Company pension contributions: 8% of salary automatically, up to 12.5% if you contribute; cash option available.
• Protection benefits: company‑funded death‑in‑service benefit and income protection insurance; discounted rates for additional life assurance and critical illness cover.
• Share plan opportunities to share in Santander’s success.
• Access to staff products without fees (Edge Current Accounts, Credit Cards, etc.) and other company deals.
• Competitive rewards reflecting impact and value.
• Wellbeing support across physical, mental, social and financial pillars.
• Enhanced family leave, childcare options and tailored wellbeing support.
• Volunteering opportunities to give back to communities.
• Global growth opportunities within the international network.

Seniority Level

Entry level

Employment Type

Part‑time

Job Function

Sales, Public Relations, and Customer Service

Local Compliance

We are an inclusive organisation, providing equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to an accessible, fair and welcoming recruitment experience.

When applying, consider the travel distance, time and cost to your chosen Branch location.

Right to work in the UK

• Every individual must have the right to work in the UK. If you require a working visa or permit, this will not influence our decision. If you do not have a right to work or your visa application is unsuccessful, we will not proceed and may withdraw any conditional offer.

We welcome applications knowing that a relocation package may not be available. Santander will pay mandatory government fees related to visa sponsorship; you may be responsible for your own personal employee immigration and relocation costs.

Next Steps

If this sounds like a role you are interested in, please apply.

If you need any assistance in the recruitment process, contact us at resourcing@santander.co.uk.