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For Companies At a Glance
- Tasks: Be the friendly face of Santander, helping customers with their banking needs.
- Company: Join a leading retail bank known for its inclusive culture and customer focus.
- Benefits: Enjoy competitive salary, generous holiday, and wellness programmes.
- Other info: Flexible working hours and opportunities for growth within a global network.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Great communication skills and a passion for outstanding customer service.
The predicted salary is between 25000 - 31579 £ per year.
Job Summary
Santander is looking for a Customer Experience Advisor based at the Beeston & West Bridgford branch. The role requires 24.5 hours per week on a rota-based schedule Monday to Saturday, 8am‑6pm.
Key Responsibilities
- Act as the first point of contact for customers in branch or over the phone
- Assist with day‑to‑day transactions, queries and servicing
- Answer customer calls into the contact centre
- Build relationships and find solutions for customers
- Develop knowledge of services and products to help customers
- Identify new ways to improve the customer experience
Qualifications
- Proven ability to deliver outstanding customer service either face-to-face or via telephony (Required)
- Strong communication skills to understand customer needs (Required)
- Desire to go above and beyond for customers (Preferred)
- Effective team‑working skills with a flexible, can‑do approach (Preferred)
- Openness to a broad range of activities, even outside standard expectations (Preferred)
- Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)
Compensation and Benefits
- Salary: £25,000.00‑£31,579.00 per annum, depending on experience, based on a standard 35‑hour working week.
- £500 annual cash allowance for benefits
- 25 days holiday plus bank holidays (up to 26 days after 5 years of service), with option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- Employer pension contribution: 8% of salary with potential up to 12.5% if employee contributes; cash option available
- Death‑in‑service and income protection insurance, with additional life assurance and critical illness cover available at discounted rates
- Share plans for employees
- Access to staff products and special offers with no fees
- Competitive rewards reflecting impact and value
- Well‑being programmes covering physical, mental, social and financial health, including gym access, wellness apps, weekly online classes, flexible healthcare and mental health support
- Family leave, childcare options, and tailored wellbeing support for life changes (menopause, pregnancy, parenthood)
- Volunteer opportunities and global growth prospects across international network
Equal Opportunity
Santander is an inclusive organisation that provides equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to a recruitment experience that is accessible, fair and welcoming.
Right to Work
All candidates must have the right to work in the UK to commence employment with Santander.
Customer Experience Advisor | S1 | Retail Banking | Beeston & West Bridgford Branch in Nottingham employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Beeston & West Bridgford Branch in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander and their customer service values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your outstanding customer service skills and your ability to adapt to different situations.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond for customers. This will help you stand out and show that you have what it takes to excel as a Customer Experience Advisor.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Beeston & West Bridgford Branch in Nottingham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we're looking for and can demonstrate their fit for the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to track your application status directly. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Be ready to share specific examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of delivering outstanding service, which is key for a Customer Experience Advisor.
✨Familiarise Yourself with Santander's Products
Take some time to research Santander's services and products. Understanding what they offer will help you answer questions more effectively and demonstrate your genuine interest in the role. Plus, it’ll give you a chance to think about how you can improve the customer experience with their offerings.
✨Practice Your Communication Skills
Strong communication is crucial for this role. Practise articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering potential questions.
✨Show Your Flexibility and Team Spirit
Be prepared to discuss how you adapt to changing situations and work well within a team. Think of examples where you've collaborated with others or taken on tasks outside your usual responsibilities. This will highlight your can-do attitude and willingness to contribute to the team's success.