Technology & Operations Risk Manager | S3 | Chief Information & Resilience Office | Multiple Lo[...] in Milton Keynes

Position Santander UK is looking for a Technology & Operations Risk Manager based out of Unity Place, Milton Keynes or Glasgow.

Responsibilities

• Provide independent oversight and challenge of Technology & Operations risk, ensuring alignment with Operational Risk Management frameworks.
• Review and challenge Risk & Control Self-Assessments (RCSA), ensuring completeness, accuracy, and robust control design.
• Ensure quality and integrity of Risk & Control Profiles (RCPs), including risk identification, control mapping, and residual risk assessment.
• Oversee risk data within tooling (e.g., Heracles), ensuring alignment across risks, issues, events, and risk appetite statements.
• Monitor adherence to Risk Appetite Statements (RAS), support breach management, root cause analysis, and remediation tracking.
• Challenge control effectiveness, perform thematic reviews and testing outcomes to identify systemic weaknesses.
• Produce and analyse risk MI and reporting, identifying emerging risks, trends and control gaps.
• Drive continuous improvement of governance artefacts, processes and risk engagement models across T&O.

Qualifications

Professional Experience

• Experience in technology risk, cyber risk or operational risk within financial services (Required).
• Experience providing independent oversight, challenge or audit of control environments (2LoD or equivalent) (Required).
• Experience working with RCSA, risk frameworks and control assessment methodologies (Required).
• Experience producing risk reporting and MI for governance forums (Required).

Education

• Undergraduate degree in Cybersecurity, Information Technology, Risk or related field (Preferred).
• Professional certifications such as CISA, CISSP, CISM or equivalent (Preferred).

Languages

• English (Required).

Hard Skills

• Strong knowledge of cybersecurity risk, IT risk and control frameworks (e.g., NIST, ITIL) (Required).
• Experience with risk tooling and data management (e.g., Heracles or similar platforms) (Required).
• Understanding of risk appetite frameworks, RCSA processes and control testing methodologies (Required).
• Knowledge of technology architecture, cyber threats and vulnerability management concepts (Required).
• Experience analysing risk data, events and trends to identify control weaknesses (Required).
• Familiarity with regulatory expectations (FCA / PRA) and operational risk frameworks (Required).

Soft Skills

• Strong analytical thinking and problem-solving capability (Required).
• Ability to challenge effectively and influence stakeholders across multiple levels (Required).
• Strong communication skills, translating technical risk into business impact (Required).
• High attention to detail and commitment to data accuracy and governance (Required).
• Ability to work across teams and drive collaboration in complex environments (Required).

Benefits

• Salary Range: £64,000.00 - £96,000.00 per annum (depending on experience).
• 30 days’ holiday plus bank holidays, which increases to 31 days after 5 years service (with option to purchase up to 5 contractual days per year).
• £6,000 car allowance per year.
• Company funded individual private medical insurance.
• Protection for you and your family, with company‑funded death-in-service benefit and income protection insurance, and discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• As a Santander UK employee, you can request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as many other deals and discounts in Santander products and services.
• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work – we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage – from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Equal Opportunity Employer

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

To make this possible, our roles are site‑based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro‑rata for part‑time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s).

Right to work in the UK: Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made. We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.