Senior Monitoring Manager – Fraud, Financial Crime & AML Lifecycle Controls | S4 | Compliance Monitoring | Risk & Compliance | Milton Keynes & Glasgow | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Risk & Compliance plays a critical role in protecting Santander, our customers and our communities by providing independent oversight, challenge and assurance. We enable the business to achieve its strategic objectives while maintaining great governance, effective risk management and a culture of accountability.

THE DIFFERENCE YOU’LL MAKE

Risk & Compliance is looking for a Senior Monitoring Manager – Fraud, Financial Crime & AML Lifecycle Controls based in Glasgow or Milton Keynes. This is an exciting opportunity to lead one of our specialist Monitoring & Testing teams responsible for delivering independent second line assurance across Fraud, Financial Crime and AML Lifecycle Controls. As a senior leader within Compliance Monitoring, you will oversee the delivery of a portfolio of risk-based reviews that provide independent assurance over the design and effectiveness of fraud prevention, detection and AML Lifecycle control frameworks.

Working closely with senior stakeholders across Risk, Financial Crime, Fraud and the wider business, you'll provide forward-looking insights that strengthen governance, identify emerging risks and drive continuous improvement. You'll also play a key role in evolving our monitoring methodologies through the use of data analytics, automation and innovative assurance techniques, helping to ensure Santander continues to meet regulatory expectations while protecting customers and the Bank.

To succeed in this role, you will be responsible for:

• Leading the delivery of multiple risk-based monitoring reviews across Fraud, Financial Crime and AML Lifecycle Controls, ensuring high-quality, timely and consistent assurance outcomes.
• Managing, coaching and developing a high-performing team, building technical capability, subject matter expertise and a culture of continuous learning and improvement.
• Delivering a forward-looking, risk-based monitoring plan aligned to strategic priorities, emerging risks and regulatory expectations.
• Providing expert oversight and challenge across Fraud Risk Management, Fraud Prevention, Fraud Operations, AML Lifecycle Controls and the wider Financial Crime framework.
• Using data analytics, management information and risk insights to identify emerging fraud and financial crime trends, thematic issues and opportunities to strengthen the control environment.
• Driving the continued evolution of monitoring methodologies through automation, advanced analytics, AI-enabled solutions and innovative assurance techniques.
• Producing clear, evidence-based reporting and actionable insights for senior leaders, governance forums and control owners to support informed decision making and effective risk management.
• Building great relationships across the organisation to influence positive outcomes, enhance collaboration and continuously improve the effectiveness of the Compliance Monitoring function.

WHAT YOU'LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills and abilities essential for success in this role.

Professional Experience

• Significant experience within second line Compliance Monitoring, Fraud Assurance, AML Assurance, Internal Audit or Risk Assurance in Financial Services. (Required)
• Extensive subject matter expertise across Fraud Risk Management, Fraud Controls, Fraud Operations, AML Lifecycle Controls and Financial Crime Risk Management. (Required)
• Proven experience leading complex assurance reviews across Fraud and/or AML Lifecycle Controls while managing and developing high-performing teams. (Required)
• Experience delivering risk-based assurance programmes using data-led monitoring techniques to identify emerging risks, control weaknesses and thematic issues. (Required)
• Experience engaging with senior stakeholders, governance committees and regulators on complex fraud or financial crime matters. (Required)
• Experience across Retail, Business and Corporate Banking fraud and AML environments. (Preferred)
• Experience supporting large-scale transformation, operating model change or strategic regulatory programmes. (Preferred)

Education

• Degree or equivalent professional experience. (Required)
• ICA, Certified Fraud Examiner (CFE), CISI, IIA or equivalent professional qualification. (Preferred)

Languages

• English. (Required)

Hard Skills

• Excellent knowledge of Fraud Risk Management, AML Lifecycle Controls, Financial Crime governance and regulatory expectations. (Required)
• Advanced analytical skills with experience interpreting complex datasets and translating findings into meaningful risk insights. (Required)
• Experience using data analytics, visualisation, workflow management or RegTech solutions to support assurance activities. (Preferred)
• Great understanding of assurance methodologies, monitoring frameworks and control effectiveness testing. (Required)

Soft Skills

• Exceptional leadership, coaching and people development skills. (Required)
• Excellent communication, influencing and stakeholder management skills, with the ability to engage credibly at Executive level. (Required)
• Strategic thinking with the ability to balance regulatory priorities, business objectives and operational delivery. (Required)
• Great judgement, decision making and problem-solving capability within complex risk environments. (Required)
• A collaborative leadership style with a passion for innovation, continuous improvement and simplifying ways of working. (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It's about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range: £84,614.00 - £126,922.00 per annum (depending on experience). This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

Competitive rewards that reflect the real impact you make and the value you bring.

Wellbeing that goes beyond work — we work with a range of wellbeing partners across our four pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

Global growth opportunities to shape your career, learn new skills and explore what's possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we're proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We're committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s). We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs (only applicable for roles eligible for sponsorship).

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply. For further guidance please visit Internal Mobility – Candidate Guidance. If you want to know more about the opportunity: Please contact: Brendan Maguire - Email: brendan.maguire1@santander.co.uk