Senior Data Scientist & SanTalk Product Owner | S4 | Chief Data & AI Office | Milton Keynes

This job is with Santander UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Senior Data Scientist experience in customer-facing or conversational AI is strongly preferred (Required) Education: Undergraduate degree in Computer Science, Data Science, Statistics, Engineering or a related field, or equivalent work experience supported by professional certification/licences (Required) Languages: English (Required); Spanish or experience working across international teams (Preferred) Hard Skills: Strong knowledge of machine learning, natural language processing, generative AI, experimentation, statistical analysis and model evaluation (Required) Experience owning a digital, data or AI product through its full lifecycle, including product strategy, roadmap management, backlog prioritisation, release planning, rollout and live-service optimisation (Required). Experience designing and delivering conversational AI or customer-facing AI solutions; direct Sierra experience or experience with a comparable enterprise platform is preferred (Preferred) Strong understanding of contact-centre and digitally assisted channel operations, UK regulations (e.g. Consumer Duty), customer journeys, production AI monitoring and value measurement (Preferred) Soft Skills: Provide technical leadership, conducts solution walkthroughs and monitors the quality of development and delivery activities (Required) Manage multiple priorities and provides concise management reports covering progress, outcomes, risks, dependencies and required decisions (Required) Ability to shape vision and priorities, prepare and challenge business cases, quantify costs and benefits, and track value realisation (Required) Strong product and stakeholder leadership, with the ability to balance competing priorities, make evidence-based product decisions, secure alignment across UK, Group and external technology partners, simplify complex technical topics, and present or escalate challenges constructively to senior audiences (Required). WE VALUE YOUR IMPACT At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It's about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive - personally and professionally. Salary Range: £76,000.00 - £114,000.00 per annum (depending on experience) This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location. 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year £6,000 car allowance per year Company funded individual private medical insurance Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover. Share in Santander's success by saving or investing in our share plans. · As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services Competitive rewards that reflect the real impact you make and the value you bring. Wellbeing that goes beyond work - we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support. Support for every life stage - from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support. Time to give back through volunteering opportunities that let you make a difference in the communities we serve. Global growth opportunities to shape your career, learn new skills and explore what's possible across our international network. Ready to be recognised? It starts with you. LOCAL COMPLIANCE This is a fixed Term Contract. At Santander, we're proud to be an inclusive organisation that provides equal opportunities for everyone - regardless of age, gender, disability, civil status, race, religion or sexual orientation. We're committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates. We want our people to thrive - at work and at home - while delivering the best outcomes for our customers and supporting each other to grow. To make this possible, our roles are site-based with a hybrid working pattern , where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location. We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs. Right to work in the UK All candidates must have the right to work in the UK to commence employment with Santander. WHAT TO DO NEXT If this sounds like a role you are interested in, then please apply. If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through email. You can contact us at resourcing@santander.co.uk . #LI-DNI