Senior Business Analysis & Change Manager, Financial Crime Integration | S4 | D-FACT | Milton Keynes | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Financial Crime (FC) is a critical function within Santander UK, responsible for shaping and delivering the Bank’s Financial Crime strategy, strengthening risk management frameworks, operating and enhancing the Bank’s FC control environment, and ensuring compliance with evolving regulatory expectations.

THE DIFFERENCE YOU MAKE

Financial Crime CoE, D-FACT is looking for a Senior Business Analysis & Change Manager based out of Milton Keynes - Unity Place. 12 Month - FTC. The Senior Business Analysis & Change Manager is a strategic delivery role supporting the Head of Financial Crime Integration in the successful delivery of Project Sparrow. The role supports the Financial Crime Integration Programme Director, leading business analysis, business readiness and change activities across the Financial Crime Integration workstream.

You will translate programme strategy into business outcomes, coordinating delivery across Financial Crime capabilities, Technology, Operations, Business Units, Line 2 and the Integration Management Office. You will ensure business requirements, impacts, dependencies and readiness activities are integrated and managed through to implementation.

This role provides leadership across business analysis, business architecture and change management, ensuring Financial Crime integration is delivered in a controlled, compliant and efficient manner while protecting the control environment and customer outcomes.

To succeed in this role, you will be responsible for:

• Leading business analysis and change activities across the FC Integration workstream and deputising for the Programme Director where required.
• Driving business impact assessments covering process, people, technology, data and controls.
• Facilitating business requirements, prioritisation and traceability across FC capabilities.
• Leading business readiness including TOM, process change, testing, training and implementation planning.
• Coordinating delivery across FC, Technology, Operations, Business Units, Line 2 and IMO.
• Challenging solution design to ensure alignment with FC policy, regulatory expectations and target operating model.
• Supporting governance, executive reporting and decision-making through analysis and recommendations.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Significant experience leading business integration, business analysis or change delivery within large-scale transformation programmes in Financial Services.
• Proven experience delivering complex regulatory or Financial Crime change initiatives across multiple business functions and technology teams.
• Experience translating strategic objectives into business requirements, operating model changes and implementation plans.
• Demonstrable experience coordinating cross-functional delivery across Business, Technology, Operations and Risk functions.
• Experience supporting executive governance, programme reporting and senior stakeholder engagement within complex programmes.

Education

• Degree (or equivalent experience) in Business, Finance, Technology or a related discipline.
• Professional Business Analysis qualification – Desirable.
• Programme or Project Management qualification – Desirable.
• Financial Crime qualification (ACAMS/ICA) – Desirable.

Hard Skills

• Business architecture and Target Operating Model (TOM) design, with the ability to shape future-state operating models across business and technology.
• Strategic business analysis, translating complex business problems into solution options and making informed design recommendations. (Required)
• Business integration and impact assessment, including process, people, technology, data and control impacts across complex change programmes.
• Financial Crime operating model and regulatory framework knowledge, with the ability to challenge solution design against policy, control and regulatory requirements. (Required)
• Technology-enabled transformation, including data, systems integration and business readiness within large-scale programmes. (Required)

Soft Skills

• Strategic thinking and sound judgement, with the confidence to challenge assumptions and influence design decisions.
• Exceptional stakeholder influencing, building credibility with senior leaders across Business, CIO, Operations, Risk and Line 2. (Required)
• Systems thinking, able to understand how decisions in one area affect the wider operating model and customer outcomes. (Required)
• Collaborative leadership, bringing together diverse teams to solve complex problems and deliver integrated solutions without direct authority. (Required)
• Resilience and adaptability, maintaining pace and quality in a complex, ambiguous and fast-moving programme environment.

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range: £68,662.00 - £102,994.00 per annum (depending on experience). This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

Competitive rewards that reflect the real impact you make and the value you bring.

Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s). We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply. For further Guidance please visit Internal Mobility - Candidate Guidance. If you want to know more about the opportunity: Please contact Mahesh Kolandavel: Maheshwaran.Kolandavel@santander.co.uk or Nicola Oliver: Nicola.Oliver@santander.co.uk