Product Proposition Manager | S3 | Retail & Commercial Banking / Everyday Banking | Milton Keynes | Internal Mobility

Product Proposition Manager | S3 | Retail & Commercial Banking / Everyday Banking | Milton Keynes | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Retail & Commercial Banking is looking for a Product Proposition Manager based out of Milton Keynes.

This role is a 6 month secondment

This is an opportunity to work at the heart of two of Santander UK’s major Everyday Banking propositions: 123 Rewards, our future loyalty proposition, and PCA Simplification, our programme to create a clearer and more compelling current account range.

You will work across Product, Customer, Commercial, Technology and Distribution teams to turn strategy into propositions and customer experiences that are commercially viable, customer-led and deliverable.

This is a hands-on role for someone who enjoys solving complex problems, influencing across teams and taking ownership for getting things done. You will have accountability for defined workstreams and deliverables, with the opportunity to shape propositions that will materially change how Santander serves its customers.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Supporting the development and delivery of 123 Rewards and PCA proposition initiatives, including proposition design, customer value propositions, pricing and proposition mechanics.
• Driving agreed product and customer outcomes, coordinating across multiple teams to progress milestones, dependencies and key decisions.
• Using customer insight, research and data to identify opportunities and improve propositions and customer experiences.
• Supporting commercial analysis and business cases, including customer value, proposition economics, pricing and investment requirements.
• Managing analysis and insight to inform product development, prioritisation and proposition decisions.
• Identifying and managing risks, issues and dependencies, escalating where appropriate and helping teams stay on track.
• Supporting third-party and partner management, translating requirements into deliverable propositions and customer experiences.
• Supporting go-to-market and launch readiness, working across digital, marketing, distribution and servicing to ensure propositions are ready to launch and operate effectively.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience:

• Experience working in product management, proposition development, customer experience or a related commercial role within a complex organisation. (Required)
• Experience of delivering complex initiatives or projects across multiple teams, with evidence of driving activity through to implementation. (Required)
• Experience using customer insight, data and commercial analysis to inform propositions, prioritisation or business decisions. (Required)
• Experience working with third parties, partners or suppliers to deliver customer or product outcomes. (Preferred)

Education:

• Degree level educated or equivalent relevant professional experience. (Required)
• Relevant product, commercial or customer experience qualification. (Preferred)

Languages:

• English – fluent written and verbal communication. (Required)

Hard Skills:

• Strong understanding of product / proposition development and customer value propositions. (Required)
• Ability to analyse customer, commercial and performance data and turn insight into clear recommendations. (Required)
• Strong project and stakeholder management skills, including managing dependencies and delivering to deadlines. (Required)
• Soft Skills
• Strong influencing and communication skills, with the ability to tailor messages to different audiences. (Required)
• Highly collaborative, with the ability to build effective relationships across Product, Customer, Commercial, Technology and Distribution. (Required)
• Comfortable working with ambiguity, challenging constructively and taking personal accountability for delivering outcomes. (Required)
• Strong customer focus and ability to look at problems through the eyes of the customer. (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:
£52,459.00 - £78,689.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact nadesh.sithambaram@santander.co.uk

#LI-DNI