Product Designer | S3 | Homes | Milton Keynes | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander is looking for a Product Designer based out of Milton Keynes. This role is on a fixed term contract for 12 months. As a Product Designer within the Homes User Experience team, you’ll play a key role in shaping Santander’s digital home-buying and mortgage experiences. Working across the end-to-end product design lifecycle, you’ll turn complex customer and business needs into simple, intuitive and accessible experiences across web and mobile.

You’ll combine product design expertise with hands-on user research, using customer insight and testing to inform your decisions, validate solutions and continuously improve the experience. Working closely with Product, Engineering and our wider UK and global design community, you’ll help deliver high-quality experiences that improve customer outcomes and shape the future of Santander’s digital Homes journeys.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Own and deliver end-to-end product design across digital Homes journeys, from discovery and problem definition through to design, validation and delivery.
• Translate customer needs and complex business requirements into simple, intuitive and accessible experiences across web and mobile.
• Create user journeys, flows, wireframes, prototypes and high-quality UI designs to explore, communicate and deliver solutions.
• Plan and conduct appropriate user research and usability testing to understand customer needs, validate assumptions and inform design decisions.
• Use customer insight, research findings and available data to iterate designs and continuously improve the customer experience.
• Work closely with Product Owners, Engineers and other stakeholders throughout delivery, ensuring the implemented experience reflects the design intent and meets the required quality.
• Collaborate with Santander's UK and global design community, applying and contributing to shared design systems, standards and best practice to create consistent, scalable and accessible experiences.
• Facilitate collaborative design activities and clearly communicate design rationale, customer insight and recommendations to stakeholders.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience:

• Demonstrable experience as a Product Designer, UX Designer or equivalent, with a solid track record of delivering high-quality customer-facing digital experiences (Required)
• Experience working across the end-to-end product design lifecycle, taking complex digital journeys from discovery and problem definition through to design, validation and delivery, balancing customer, business and technical needs (Required)
• Hands-on experience using user research and usability testing to understand customer needs, validate solutions and inform design decisions (Required)
• Experience working effectively within multidisciplinary Agile teams and contributing to the successful delivery of digital products (Required)
• Experience engaging and influencing stakeholders, using design expertise and customer evidence to build alignment and support decision-making (Required)
• A good portfolio demonstrating end-to-end product design experience, design thinking and the impact of your work (Required)
• Experience within financial services, mortgages, lending or other regulated environments, balancing customer needs with business and compliance constraints (Preferred)
• Experience working within large-scale design organisations, including collaboration across wider or global design teams (Preferred)
• Experience using qualitative and quantitative customer evidence to inform product and design decisions (Preferred)

Education:

• Degree or equivalent professional experience in Product Design, UX, Interaction Design, Visual Design, Human-Centred Design or a related discipline (Required)
• Relevant professional training or certification in Product Design, UX, User Research, Accessibility or a related discipline (Preferred)

Hard Skills:

• Excellent end-to-end product design capability, with substantial hands-on experience in interaction design, UI design and translating complex requirements into intuitive digital experiences (Required)
• Advanced practical experience using Figma to create user flows, wireframes, prototypes and high-quality responsive UI designs across web and mobile (Required)
• Demonstrable hands-on experience planning and conducting user research, including customer interviews, concept testing and moderated usability testing (Required)
• Good ability to analyse and synthesise customer research and feedback, translating findings into actionable insights and design decisions (Required)
• Practical experience working with and contributing to design systems, components and established UI patterns (Required)
• Solid working knowledge and practical application of accessibility standards, including WCAG, and inclusive design principles (Required)
• Experience with additional research methods, including unmoderated usability testing, surveys and quantitative research (Preferred)
• Experience using research and testing platforms such as UserZoom, UserTesting, Attest, Maze or equivalent (Preferred)
• Experience using behavioural and product analytics alongside qualitative research to inform design decisions (Preferred)
• Experience using AI-enabled tools and techniques to support product design and research activities (Preferred)
• Working knowledge of front-end technologies and their implications for design and delivery (Preferred)

Soft Skills:

• Excellent customer focus, curiosity and critical thinking, with the ability to understand customer needs, challenge assumptions and solve complex problems from a user-centred perspective (Required)
• Excellent communication, collaboration and influencing skills, with the confidence to articulate design rationale and customer insight, build alignment and constructively challenge stakeholders (Required)
• Solid facilitation skills, with the ability to bring multidisciplinary teams together through workshops, ideation and collaborative design activities (Required)
• Highly organised and adaptable, with the ability to work autonomously, manage competing priorities and take ownership for delivering high-quality outcomes (Required)
• A collaborative mindset and willingness to share knowledge, contribute to the wider design community and support a culture of continuous learning (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range: £52,459.00 - £78,689.00 per annum (depending on experience). This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

Competitive rewards that reflect the real impact you make and the value you bring.

Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow. To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply. For further Guidance please visit Internal Mobility - Candidate Guidance. If you want to know more about the opportunity: Please contact James Rega – james.rega@santander.co.uk