Operations Analyst – User Functional Testing (UFT) | S2 | Customer Delivery and Operations (CD&O) | Milton Keynes or Manchester | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Santander Digital Services is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that our work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries develops and/or implements financial solutions across a broad spectrum of technologies on all kinds of on-premise and cloud-based platforms.

THE DIFFERENCE YOU MAKE

Santander UK is looking for an Operations Analyst based out of Milton Keynes or Manchester. The aim of this role is to champion the delivery of high-quality, reliable change across Financial Crime, enabling the safe and effective implementation of functional and operational enhancements. Working within an agile environment, you will collaborate with Product Owners, Functional and Technical Architects, and third-party partners to ensure testing excellence across Partenon and non-Partenon platforms. This role offers the opportunity to shape quality outcomes, drive continuous improvement, and play a key part in protecting the integrity of Santander's Financial Crime services while developing your expertise and career.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Lead the analysis and definition of User Acceptance Testing (UAT) requirements, including test scope, test script creation, and test data preparation.
• Review and interpret functional and technical solution documentation, validating delivered changes against business requirements for both Model Office and User Acceptance Testing, and providing constructive challenge where appropriate.
• Plan and deliver testing activities independently, managing changing priorities while building and maintaining effective relationships with operational teams, project stakeholders, and senior leaders.
• Coordinate business engagement and formal sign-off processes, assessing readiness for deployment, challenging entry and exit criteria, identifying risks, and escalating issues where necessary.
• Manage testing incidents through clear, accurate, and timely logging and tracking, while producing and communicating meaningful testing management information (MI) to product and project stakeholders.
• Collaborate with Product Owners, Architects, delivery teams, and third-party suppliers to ensure high-quality testing outcomes and successful delivery of change.
• Contribute to continuous improvement by identifying opportunities to enhance testing processes, governance, and quality standards across the Financial Crime function.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional Experience: Experience delivering User Testing across financial services, with knowledge of Partenon and other core operational or third-party systems. (Preferred)
• A great understanding of Financial Crime customer operational processes and the ability to assess change against business requirements. (Required)
• Hands-on experience using testing management tools such as JIRA and Xray to plan, execute, and track testing activities. (Preferred)

Hard Skills:

• A great understanding of Financial Crime customer operational processes and the ability to assess change against business requirements. (Required)
• Agile delivery and engineering leadership. (Desired)

Soft Skills:

• Great analytical and technical skills, with the ability to interpret complex functional and technical documentation and identify potential risks or issues. (Required)
• The ability to design practical, scalable testing solutions and drive activities through the full delivery lifecycle to successful implementation. (Required)
• Excellent stakeholder management and communication skills, with the confidence to challenge constructively and influence decisions at all levels. (Required)
• A proactive, collaborative approach, with great problem-solving skills and a commitment to delivering high-quality outcomes in an agile environment. (Required)
• Excellent interpersonal and relationship-building skills, with the ability to work effectively across cultural boundaries, collaborate with diverse teams, and build trusted relationships with stakeholders at all levels across internal and external organisations. (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range: £35,452.00 - £53,178.00 per annum (depending on experience). This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

Competitive rewards that reflect the real impact you make and the value you bring.

Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s). We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs. (Only applicable for roles that are eligible for sponsorship)

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply. For further Guidance please visit Internal Mobility - Candidate Guidance. If you want to know more about the opportunity: Please contact: Lyndsey Curtin or Mark Fillingham.