Operational Senior Risk Manager – Resilience and Outsourcing I S4 I Risk and Compliance I Milto[...] in Milton Keynes

IT STARTS HERE Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to helping more people and businesses prosper.

The Risk and Compliance function supports all our banking activities to better serve our customers, improve efficiency and drive value creation while retaining risk within the boundaries of acceptability and comply with relevant regulation.

The Risk and Compliance Function is looking for an Operational Senior Risk Manager – Resilience and Outsourcing based out of Milton Keynes. The role is key to ensure the successful digital/technology transformation of the bank from an operational resilience risk management perspective. We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas.

To succeed in this role, you will be responsible for:

• Delivering oversight, advisory and guidance on risk related to BAU activities as well as key change initiatives.
• Developing effective and collaborative relationships with all 1LoD and Group key stakeholders.
• Maintaining oversight of Operational resilience, IT, and Outsourcing risks across Santander UK.
• Supporting the Head of Cyber and New Technologies Operational Risk to bring together a holistic picture of the technology and operational resilience risk across Santander UK and to enhance the risk management framework and tools to better capture and report on technology risk.
• Maintaining up-to-date in-depth industry and technical expertise in the areas of focus.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role:

• Technology/Resilience Risk
• Information and Cyber Security
• IT and IT Change Risk Management
• Outsourcing and Third Party Risk management
• Cloud – covering IaaS, PaaS and SaaS deployment preferably with AWS and Azure
• Big Data Analytics – preferably with experience on SAS, Teradata, Hadoop
• Artificial Intelligence and Blockchain/digital currency
• Other technology underpinning the Retail Banking Digital Transformation – including exposure to edge computing and/or blockchain

Technology/Resilience Risk Management:

• Demonstrates expertise required to identify, assess and respond to risks inherent in new and existing activities, products, processes and systems.
• Monitor risks and controls, including the use of indicators, to provide assurance that risks are managed in line with risk appetite and OR policies.
• Design and produce risk reports that support business decision making.
• Report and escalate material events and incidents.

Operational Risk Management:

• Demonstrates understanding of how to leverage operational risk management processes and tools to manage risk including appetite setting, KPIs definition, policies, standards and procedures setting and implementation and risk and controls assessments.

Regulatory landscape:

• Has good knowledge of Operational Resilience, DORA, FCA/PRA, EU and BCBS rules and their application to Financial Institutions related to Technology Risk.

Education:

• Degree or higher education (Preferred)
• Professional OR IT/Cyber qualification (Preferred)

Languages:

• English (Required)
• Spanish (Preferred)

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

We offer competitive rewards that reflect the real impact you make and the value you bring, wellbeing that goes beyond work, support for every life stage, time to give back through volunteering opportunities, and global growth opportunities to shape your career.

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location. We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

If this sounds like a role you are interested in, then please apply.