Manager | Financial Crime List Management | S3 | D-FACT | Milton Keynes | Internal Mobility

Manager | Financial Crime List Management | S3 | D-FACT | Milton Keynes | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Financial Crime CoE is looking for a Manager, Financial Crime List Management based out of Milton Keynes.

This role is on a fixed term contract for 12 months.

You’ll take functional ownership of Transaction Monitoring keyword list management within the Financial Crime Centre of Excellence, while also providing senior specialist support across the wider List Management function where required. You’ll help Santander maintain effective, well-governed and evidence-based controls that support its legal, regulatory and stakeholder obligations in respect of Financial Crime Compliance.

This is a specialist role for someone with direct experience managing keyword lists within Transaction Monitoring models. You’ll combine Financial Crime knowledge, analytical judgement and model understanding to assess how keywords perform, how they support relevant typologies and where list or matching logic changes could improve detection effectiveness. You’ll work across Business Units, Line 2 Financial Crime, Technology, Operations, model teams and other specialist functions, providing clear recommendations and constructive challenge on complex issues.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Leading the end-to-end management and governance of keyword lists used within Transaction Monitoring models, including design, maintenance, review, change, testing, approval and evidencing.
• Leading keyword performance analysis within Transaction Monitoring models, using alert, outcome and other relevant data to assess effectiveness, identify redundant or underperforming terms, understand false-positive and true-positive behaviour, and recommend evidence-based changes.
• Applying an understanding of Financial Crime typologies and how keyword lists are used within model logic to assess coverage, identify gaps and ensure lists remain aligned to the risks they are intended to detect.
• Identifying and recommending opportunities to enhance keyword matching or model logic where analysis indicates that changes could improve detection effectiveness, working with relevant model and technology specialists to progress appropriate solutions.
• Providing functional oversight of list changes, including impact assessment, testing, documentation, sign-off, implementation and maintenance of robust audit trails in line with governance and model risk expectations.
• Producing, interpreting and challenging MI, data extracts and analytical outputs relating to list and model performance, translating complex findings into clear recommendations for senior stakeholders and governance forums.
• Working in partnership with AI, data and technology teams to identify and develop appropriate AI-enabled and automated approaches for list research, analysis and management, defining business requirements, testing outputs and progressively developing your own capability in analytics and automation while ensuring appropriate human judgement, governance and controls remain in place.
• Owning and refining List Management processes and procedures, identifying Financial Crime, data quality and operational risks, driving continuous improvement and providing support across wider List Management activities where required, including cross-skilling and cover to support operational resilience.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience:

• Direct experience managing keyword lists within Transaction Monitoring models in a Financial Crime environment. (Required)
• Experience performing keyword performance analysis within a Transaction Monitoring model, including analysis of alert or outcome data to assess keyword effectiveness and support tuning or list-change decisions. (Required)
• Experience owning or leading controlled list changes, including testing, impact assessment, governance, documentation and implementation in a regulated or model-controlled environment. (Required)
• Experience working across Financial Crime, model, technology, operations and risk stakeholders to provide expert analysis, recommendations and constructive challenge. (Required)

Education:

• A degree, apprenticeship, professional qualification or equivalent practical experience in a quantitative, analytical, Financial Crime, data or technology-related discipline. (Preferred)
• Relevant backgrounds may include financial crime, mathematics, statistics, data science, economics, engineering, computer science, operational research or similar. (Preferred)
• Candidates without a degree will be considered where they can demonstrate equivalent capability through relevant Transaction Monitoring, List Management, analytics, model or Financial Crime experience and professional development. (Required)

Hard Skills:

• Good understanding of how keyword lists are used within Transaction Monitoring models and how they relate to Financial Crime typologies and detection objectives. (Required)
• Solid analytical reasoning and the ability to interpret Transaction Monitoring data and performance outputs, identify patterns, gaps, false-positive drivers and underperforming terms, and turn findings into clear recommendations. (Required)
• Ability to assess the potential impact of list changes and maintain robust governance, testing evidence, audit trails and supporting documentation. (Required)
• Ability to identify and articulate opportunities for keyword matching or model logic enhancements and work with model or technology specialists to develop them. (Preferred)
• Good Excel skills, together with the willingness and aptitude to develop capability in analytical and automation tools such as SQL, Python, Power BI or similar through learning and practical application in the role. (Required)
• Willingness to adopt new analytical, automation and AI-enabled approaches, working with AI, data and technology teams to define requirements, test solutions and embed appropriately governed improvements within List Management processes. (Required)

Soft Skills:

• Solid ownership, judgement and attention to detail, with the ability to operate independently as a functional subject-matter expert. (Required)
• Excellent written and verbal communication skills, including the ability to explain complex analytical or model-related findings clearly to senior and non-technical stakeholders. (Required)
• Ability to build collaborative relationships across Financial Crime, model, technology, operations, risk and business teams and to influence outcomes without direct authority. (Required)
• Confidence to provide constructive challenge, make evidence-based recommendations and escalate material risks or control concerns appropriately. (Required)
• Curiosity and a continuous-improvement mindset, including willingness to adopt new technology and new ways of working where they can improve control effectiveness or efficiency. (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:
£54,318.00 - £81,478.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location.

SECONDMENT OR FTC ROLES:

IMPORTANT INFORMATION FOR INTERNAL APPLICANTS:

• If you are currently employed by Santander UK plc on TSB Legacy terms and choose to apply for this Santander fixed term vacancy, please be aware that, if successful, you will move onto full Santander terms and conditions of employment and will no longer be part of the TSB Legacy population with effect from the start date of your new role. Please also note that if the role you accept is a secondment role, this change will also apply to your substantive/home role (i.e. the role to which you would normally return at the end of your secondment): you will no longer be TSB Legacy for either your secondment role or your substantive/home role with effect from the start date of the secondment role. If you have any questions about what this means, you should raise them during the application process or log a ticket with Ask HR.
• If you are currently employed by TSB and the role you accept is a secondment role (rather than a fixed term contract), this will not impact the terms and conditions of your substantive/home role (and you will remain employed by TSB on your current terms and conditions until your employment transfers to Santander under TUPE).

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact Patrik O’Boyle – patrik.oboyle@santander.co.uk

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