Fraud Delivery Lead | S3 | Fraud Prevention | Multiple Location | Internal Mobility in Milton Keynes

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

THE DIFFERENCE YOU MAKE

Fraud Prevention is looking for a Business Delivery Lead based out of Unity Place or Bootle. The role will manage and support the delivery of fraud products to support fraud prevention, detection and resolution. It will liaise with key stakeholders / teams to test and deliver the requirements, support the implementation, and help drive any changes to maximise the benefits for the bank and our customers. This role will support the management of a wide range of risk associated responsibilities, representing the interests and views of Fraud whilst supporting the Bank achieve its goals. This role will support stakeholders in understanding and appropriately assessing the changing risk environment driven by the change; obtaining buy-in to utilise new tech/functionality to mitigate risk, reduce losses and drive a better customer experience, as well as to provide a forward-looking view of risk with the development and ongoing management of the digital roadmap. This role will support ongoing relationships with third party providers to continue smooth delivery and evolution of the services provided to the San UK fraud team.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• A team that supports the delivery of fraud products to support fraud prevention, detection and resolution.
• A wide range of risk associated responsibilities, representing the interests and views of Fraud whilst supporting the Bank achieve its goals.
• Stakeholders through understanding and appropriately assessing the changing risk environment driven by the change; obtaining buy-in to utilise new tech/functionality to mitigate risk, reduce losses and drive a better customer experience.
• Ongoing relationships with third party providers to achieve smooth delivery and evolution of the services provided to the San UK fraud team.

Managing Risk & Applying Control

• Promotes and encourages good culture and behaviours personally and across the Team, in line with I AM Risk.
• Identifies, assesses, manages, and reports risks, taking proactive personal responsibility for ‘doing the right thing’ in compliance with regulatory requirements and our frameworks and policies.
• Progresses specific actions that could minimise or mitigate risks identified (e.g., conduct risk, operational risk, credit risk etc.) and ensures 100% completion of mandatory training and any other role specific training required.
• Proactively supports the bank in meeting its business, regulatory and stakeholder obligations in respect of Fraud.
• Contributes to the maintenance of an effective risk management framework in which risks are effectively identified, quantified, monitored and communicated.
• Actively participates in risk control forums on behalf of the Directorate, such as Fraud Risk Control Forum.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional Experience
• Delivery complex business change
• Working with cross functional teams
• Managing multiple concurrent projects and competing priorities in a fast-paced environment. (Required)
• Experience defining, tracking, and reporting delivery progress, milestones, risks, issues, and benefits to governance forums and senior stakeholders. (Required)
• Experience in delivery using agile methodologies. (Required)
• Demonstrated experience using data and MI to support decision-making, measure performance, and identify opportunities for continuous improvement. (Required)
• Proven ability to identify delivery risks, manage dependencies, and implement effective mitigation strategies. (Required)
• Experience working with third-party vendors and technology partners. (Preferred)
• Hard Skills
• Sound theoretical understanding of risk concepts and techniques, and ability to translate knowledge and experience into recommendations to add value to the business. (Required)
• Experience of operational change and testing methodologies, as well as their successful application. (Required)
• Sound experience in governance and control frameworks. (Preferred)
• Knowledge of Fraud and key threats and controls within the industry (Required)
• Strong analytical skills, able to rationalise potential risks and potential solutions (Required)
• Strong understanding of fraud products and Systems (Required)
• Soft Skills
• Ability to build collaborative relationships across the business (Required)
• Strong interpersonal skills - persuades and influences others, using a range of approaches, to achieve deliverables (Required)
• Strong oral and written communication skills (Required)
• Excellent organisational skills (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range: £54,318.00 - £81,478.00 per annum (depending on experience). This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

Competitive rewards that reflect the real impact you make and the value you bring. Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support. Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support. Time to give back through volunteering opportunities that let you make a difference in the communities we serve. Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow. To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s). We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs. (Only applicable for roles that are eligible for sponsorship)

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply. For further Guidance please visit Internal Mobility - Candidate Guidance. If you want to know more about the opportunity: Please contact Dan Dreaves - daniel.dreaves@santander.co.uk Contact Number: - 07711978191