At a Glance
- Tasks: Manage vehicle fleets and provide top-notch customer support in a dynamic environment.
- Company: Join Santander UK, a diverse and inclusive employer committed to your success.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a flexible benefits allowance.
- Other info: Full-time role with excellent career growth opportunities and a focus on diversity.
- Why this job: Make an impact while developing your skills in a supportive team atmosphere.
- Qualifications: Customer service experience and strong organisational skills are preferred.
The predicted salary is between 24500 - 26000 £ per year.
This job is with Santander UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Santander Consumer Finance is one of the UK's Leading Motor Finance companies and we are currently looking for an organised Fleet Operations Executive to join our team in the Newport Pagnell & Milton Keynes office on a 12 month Fixed Term Contract.
In this busy role you will be tasked with completing administrative tasks and services to ensure the efficient management of a business customer's vehicle fleet or an individual customer's car. Typical daily tasks will include:
- Processing incoming post, fines and email enquiries
- V5 management
- Parking permits
- Travel abroad documentation
- Invoice processing to ensure compliance with UK regulation
- Maintaining accurate records
- Providing support to our customers and internal teams/other areas of the business
- Assisting with the arrangement of the collection of the car and the end of contract billing
Please note:
- This role is based full time on site
- The successful candidate will be required to work in the Newport Pagnell office for the first 6 months, and after this time you will move to working in the Milton Keynes office
Responsibilities:
- Monitoring departmental emails ascertaining that all are actioned and responded to in a timely and efficient manner keeping to KPI's
- Answering calls received and dealing with enquiries in a timely and efficient manner
- Ensuring that accurate records are maintained using a combination of fleet systems
- Carrying out a variety of fleet operational activities
- Producing reports and management information
- Managing customer enquiries
- Supporting the fleet being road legal (Parking and Fine Management, Recalls, Taxing, Cherished Plate transfers, Travel Documents)
- Competent filing and organisation to keep the department shipshape
- Handling of company parking and traffic fines, making amendments to processes as agreed by CRM and clients
- Ensuring KPI's are on track
- Attending court to sign statutory declarations or supporting justice summons
- Updating and maintaining client contacts for appropriate processes
- Preparation of invoices and paperwork
- Assisting with the drafting and implementation of effective policies and processes regarding fleet operations
- Sending and maintaining monthly reporting requirements adhering to KPI's
- Updating and maintaining spreadsheets
- Assisting with the processing of payments
- Assisting our Third-Party supplier with the arrangement of the collection of the vehicle
- Preparing end of contract billing
We're looking for people who have:
- Previous collections experience (preferred not essential)
- Customer services experience
- Strong negotiation skills, and tenacity when negotiating for a pre-determined outcome
- An understanding of the importance of discretion/professionalism when dealing with sensitive financial matters
- A confident telephone manner
- Attention to detail as well as sound numeracy skills
- Ability to work under pressure
- Confidence in decision making
- Computer Literacy/MS office skills (including Outlook/Excel/Word etc)
- A persuasive, persistent and self-motivated attitude
We have a range of benefits available which include:
- Competitive salary of £24,500 - £26,000 (dependent on skills & experience)
- 25 days holiday per annum, plus bank holidays
- Annual bonus based on personal and company performance
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
Other things you need to know:
- The hours for this post are 09:00-17:00 across Monday to Friday
- The company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered)
Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we'd love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Fleet Operations Executive (12 Month FTC) in Milton Keynes employer: Santander UK
Santander UK is an exceptional employer that prioritises inclusivity and employee well-being, making it a fantastic place to work for those seeking a meaningful career. With a competitive salary, generous benefits including a flexible allowance and annual bonus, and a strong commitment to diversity, employees are supported in their professional growth within a collaborative and dynamic work culture. The Newport Pagnell & Milton Keynes offices offer a vibrant environment where team members can thrive while contributing to the success of one of the UK's leading motor finance companies.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Operations Executive (12 Month FTC) in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Santander or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching common questions for Fleet Operations roles. Practice your answers and think about how your skills match what they're looking for. Confidence is key!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks efficiently. This will highlight your ability to handle the busy nature of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Santander.
We think you need these skills to ace Fleet Operations Executive (12 Month FTC) in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fleet Operations Executive role. Highlight relevant experience, especially in customer service and administrative tasks, to show us you're a great fit for the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in this role and how your skills align with what we’re looking for. Keep it concise but impactful!
Showcase Your Attention to Detail:In a role that involves managing records and processing invoices, attention to detail is key. Make sure your application is free from typos and errors to demonstrate this quality right from the start.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss any important steps!
How to prepare for a job interview at Santander UK
✨Know Your Fleet Operations
Familiarise yourself with the key responsibilities of a Fleet Operations Executive. Understand the processes involved in managing vehicle fleets, such as V5 management and invoice processing. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves dealing with customer enquiries, be prepared to discuss your previous customer service experience. Think of specific examples where you successfully resolved issues or improved customer satisfaction. Highlight your strong negotiation skills and how they can benefit the team.
✨Demonstrate Attention to Detail
Attention to detail is crucial in fleet operations. Be ready to provide examples of how you've maintained accurate records or managed complex data in past roles. This will show that you understand the importance of precision in ensuring compliance with regulations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if Santander is the right fit for you.
