FC Controls, Competency & Training Senior Manager | S4 | D-FACT | Milton Keynes, Bradford, Glasgow | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Financial Crime (FC) is a critical function within Santander UK, responsible for shaping and delivering the Bank’s Financial Crime strategy, strengthening risk management frameworks, operating and enhancing the Bank’s FC control environment, and ensuring compliance with evolving regulatory expectations.

THE DIFFERENCE YOU MAKE

12 Month - FTC

The FC Controls, Competency & Training Senior Manager is responsible for leading the Controls, Competency & Training capability across Screening, Transaction Monitoring, SARU and CORU. This includes oversight of Quality Control, colleague training and coaching and competency management. This role will lead the definition, embedding and continuous improvement of consistent quality and competency standards across Name Screening, Transaction Screening, Trade Finance, Transaction Monitoring, SARU and CORU, working through a matrix of senior operational, risk and control stakeholders.

Working closely with the Screening/TM/SARU & CORU leadership team and wider Financial Crime stakeholders, you will coordinate activity to ensure standards are understood, embedded, evidenced and continuously improved. This role provides critical support in maintaining a robust Financial Crime control environment, ensuring quality outcomes, training needs, competency gaps and remediation actions are identified, governed and delivered.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Driving the end-to-end Controls, Competency & Training strategy across Name Screening, Transaction Screening, Trade Finance, Transaction Monitoring, SARU and CORU.
• Leading quality control oversight across Financial Crime operational capabilities, ensuring sampling, thematic reviews, and outcome testing are robust and aligned to standards and risk appetite.
• Owning the strategy and design of training and coaching frameworks that build colleague capability and support consistent quality outcomes.
• Leading competency management and oversight, ensuring colleagues and managers have clear standards, evidence, governance and remediation plans.
• Managing and developing a team of S3 managers and specialist resources across quality control, competency, training and coaching.
• Coordinating activities and dependencies across the department, wider Financial Crime teams, Business Units and Central Controls Office.
• Identifying and escalating quality themes, control gaps, competency risks and operational issues, supporting timely root-cause analysis and remediation.
• Supporting governance, MI and reporting to provide clear visibility of quality, training, competency and procedural performance.
• Driving continuous improvement, simplifying ways of working and supporting transformation and technology-enabled enhancements across the capability.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Extensive experience in Financial Crime within a Financial Services environment, with experience across Screening, Transaction Screening, Transaction Monitoring, SARU and/or CORU (Required)
• Excellent experience leading Quality Control, Quality Assurance, or Audit activity in a regulated operational environment, including thematic analysis, calibration, feedback and remediation (Required)
• Experience in Financial Crime – (Required)
• Professional qualifications (ACAMS/ICA) – (Preferred)
• Degree level education, quality/competency/training certification or equivalent experience - (Preferred)
• Ability to translate policy, regulatory and control requirements into practical procedures, training, coaching, quality control and competency solutions. (Required)
• Great analytical and MI skills, with the ability to identify themes, root causes, risks and improvement opportunities from quality and performance data. (Required)
• Experience designing, embedding or overseeing training, coaching and competency frameworks within Financial Crime or similarly regulated operations (Preferred)
• Excellent understanding of Financial Crime controls, regulatory expectations and policy/standards implementation (Required)
• Great stakeholder engagement skills, with the ability to work across Operations, Risk & Control, Policy, Audit, Assurance and Technology teams. (Required)
• Great organisational and governance skills, with the ability to manage multiple priorities, deadlines, dependencies and senior forums. (Required)
• Effective leadership and communication skills, including coaching, influencing and clear written/verbal communication. (Required)
• People management experience leading managers and/or specialist teams, with proven ability to build capability and drive performance (Required)
• Excellent judgement and decision-making skills, particularly when balancing regulatory expectations, customer outcomes, operational risk and delivery priorities. (Required)
• Resilience and adaptability, with the ability to operate effectively through change, ambiguity and evolving regulatory or business priorities. (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range: £84,614.00 - £126,922.00 per annum (depending on experience). This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

Competitive rewards that reflect the real impact you make and the value you bring.

Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s).

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply. For further Guidance please visit Internal Mobility - Candidate Guidance. If you want to know more about the opportunity: Please contact Andrew Marsland: andrew.marsland@santander.co.uk