Customer Risks Insight Risk Consultant | S2 | Customer Outcomes & Testing, Central Controls Office | Multiple Locations | Internal Mobility in Milton Keynes

Customer Risks Insight Risk Consultant | S2 | Customer Outcomes & Testing, Central Controls Office | Multiple Locations | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Customer Risk Insights is looking for 2 Risk Consultants based out of Unity Place, Milton Keynes, Belfast, Glasgow or Bradford.

The Customer Risk Insights team supports colleagues through Outcome Testing, Controls Testing and Competence Management. It helps Santander to meet its obligations under Consumer Duty Outcome testing by providing smarter solutions through development and maintenance of Testing Tools, Management Information dashboards and reporting. We also undertake Customer Understanding Testing Surveys for products sold through Santander’s digital and assisted channels, analysing the responses and using data to identify patterns and trends and any potential issues with the sale of these products.

As a Customer Risk Insights Risk Consultant, you'll help validate, test and support a range of AI tools used within Outcome Testing. You'll contribute to future enhancements, provide recommendations to improve model performance, and work with internal teams and third-party suppliers to ensure tools remain effective, well controlled and fit for purpose.

The role is ideal for someone who enjoys combining risk management, data analysis and emerging technology to improve customer outcomes.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Working as part of Customer Risk Insights, supporting the purpose and objectives set out within the Assurance framework and operating model using Tools (technology) and Data as part of Santander’s first line of defence.

• Bringing the Strategic Blueprint alive by building stronger foundations through Validation, Testing and Support across a number of AI models

• Using data and analytics to proactively identify opportunities, in addition to incoming requests from stakeholders, to improve the service provided to our stakeholders and customers.

• Making sure the tools overseen for stakeholders are fit for purpose to maintain consistency and accuracy.

• Opportunity to shape how AI is used in Outcome Testing.

• Exposure to emerging AI technologies in a regulated environment.

• Chance to influence future AI tool development.

• Collaboration with data, technology and risk specialists across the bank & third party suppliers.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

An understanding of the Regulatory Environment, Consumer Duty and Conduct Assurance (Required)

Experience of using Microsoft Excel & PowerPoint (Required)

Experience of Stakeholder Management (Required)

Understanding of machine learning and generative AI concepts, including how AI tools can be tested, validated and governed within a regulated environment (Preferred)

Analytical skills (Required)

Hard Skills

• Experience of product and / or servicing based Outcome Testing (Required)

• AI model validation and testing (Preferred)

• User Acceptance Testing (UAT) (Preferred)

• Governance and control frameworks including AI (Preferred)

Soft Skills

• Analytical thinking (Required)

• Attention to detail (Required)

• Stakeholder management (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:
£37,762.00 - £56,642.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact David Bunting david.bunting@santander.co.uk

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