Customer Risk Insights, Risk Specialist | S3 | Central Controls Office, Customer Out-comes & Testing | Multiple Locations | Internal Mobility in Milton Keynes

Customer Risk Insights, Risk Specialist | S3 | Central Controls Office, Customer Out-comes & Testing | Multiple Locations | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Customer Outcomes & Testing is looking for a Customer Risk Insights Risk Specialist based out of either Milton Keynes or Glasgow.

This role is on a fixed term contract for 12 months.

The Customer Risk Insights team helps Santander to meet its obligations under Consumer Duty Outcome testing/monitoring by providing smarter solutions through development and maintenance of Management Information dashboards and reporting. We also complete data led assurance through Customer Understanding Testing Surveys, Customer Insight data and analytics use, for products and services acquired through Santander’s digital and assisted channels, analysing the responses and using data to identify patterns and trends and any potential issues with the products and journeys.

As a Customer Risk Insights Risk Specialist you’ll be focussed on the development of dashboards, reports and data extracts making sure data delivery is automated, effective, efficient, robust and has the necessary supporting controls and documentation in place.

You will get to work in partnership both with teams across Customer Outcomes & Testing and the wider bank, helping to strengthen data quality, and support better outcomes for customers.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Working as part of the Customer Risk Insights team, supporting the purpose and objectives set out within the Assurance framework and operating model using Tools (technology) and Data as part of Santander’s first line of defence
• Bringing the Strategic Blueprint alive by building solid foundations and radically simplifying Management Information reporting
• Using data and analytics to proactively identify opportunities, in addition to incoming requests from stakeholders, to improve the service provided to our stakeholders and customers.
• Making sure information provided to stakeholders is fit for purpose, raise any concerns with the data owners and key stakeholders to maintain consistency and accuracy
• Working in close collaboration with peers across Customer Outcomes & Testing as well as business partners in the wider bank as needed

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience:

• An understanding of the Regulatory Environment, Consumer Duty and Conduct Assurance (Required)
• Experience of working with data, including assessing completeness, accuracy, and integrity of data (Required)
• Experience working within risk, assurance or controls functions, ideally in a regulated financial services environment (Preferred)
• Knowledge of Consumer Duty, customer outcomes and outcome testing, and how data supports regulatory assurance and reporting (Preferred)

Education:

• Ongoing professional development in data quality, analytics, regulatory reporting or assurance practices (Required)

• Relevant experience in data, analytics, information management, risk or assurance, with formal qualifications (Preferred)

• Degree educated (Preferred)

• Training or practical experience in data governance, data quality, risk or controls (Preferred)

Hard Skills:

• Experience interrogating, automating, and validating large, complex datasets using SAS, SQL, and/or Snowflake (Required)

• Experience of using Microsoft Excel including Power Query (Required)
• Experience working with data visualisation or reporting tools such as Power BI (Preferred)
• Experience of using the Python programming language (Preferred)

Soft Skills:

• Ability to analyse and interpret data to identify quality issues, risks and inconsistencies (Required)
• Confident stakeholder management and communication skills, with the ability to simplify and explain complex concepts (Required)
• Meticulous attention to detail (Required)
• Ability to simply and robustly document processes (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:
£55,167.00 - £82,751.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office locations.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact Leo Simons – leo.simons@santander.co.uk

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