At a Glance
- Tasks: Lead change management and communications for a major transformation programme.
- Company: Join Santander, a tech-driven organisation focused on customer-centric transformation.
- Benefits: Competitive salary, wellbeing support, flexible working, and global growth opportunities.
- Other info: Embrace a culture of collaboration and respect, with opportunities for personal and professional growth.
- Why this job: Make a real impact while driving innovation in a dynamic environment.
- Qualifications: Experience in business change and communications within large-scale programmes.
The predicted salary is between 50000 - 80250 £ per year.
Country: United Kingdom
IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
THE DIFFERENCE YOU MAKE
Cost & Procurement is looking for a Change & Communications Manager based in Milton Keynes, Bradford or Glasgow. This role is a 12 month secondment/FTC. Santander UK is undertaking a significant transformation programme to support the successful integration of TSB into Santander UK. As part of this programme, the Cost & Procurement team is delivering changes to procurement processes, systems, governance and operating models that will enable a seamless transition to the future state.
The Change & Communications Manager will play a pivotal role in supporting the CFO programme by leading the change management, communications and business readiness activities across Procurement and Finance workstreams. The role will ensure colleagues understand what is changing, why it is changing, and what is expected of them throughout the integration journey.
Acting as the key interface between programme delivery teams, business stakeholders, suppliers and communication areas. The role will develop and deliver change strategies, engagement plans, communications and training activities that drive adoption, minimise business disruption and embed new ways of working. The successful candidate will work across multiple workstreams, ensuring change impacts are understood, stakeholders remain engaged, and the organisation is prepared for each stage of delivery through to business readiness and go-live.
To succeed in this role, you will be responsible for:
- Lead the end-to-end change management strategy supporting the CFO workstreams within the M&A programme.
- Develop and deliver stakeholder engagement, communication and business readiness plans to support successful adoption of new processes, systems and operating models.
- Develop and deliver supplier communications and engagement activities throughout the M&A programme, including notifications, guidance, FAQs, external websites, and supporting materials to ensure suppliers are informed and prepared for upcoming changes.
- Act as the primary point of contact for supplier-facing change, coordinating and managing supplier queries through to resolution, working closely with Procurement, Programme, Technology and Business teams to ensure timely and consistent responses.
- Produce high-quality communications, presentations and engagement materials tailored to a variety of stakeholder groups, including senior leadership.
- Conduct change impact assessments, identifying impacts and supporting mitigation activities across affected business areas.
- Partner with Programme Managers, Business Leads, Technology and Communications teams to ensure change activities are integrated into programme delivery.
- Develop and coordinate training, awareness and adoption activities, ensuring colleagues are equipped to transition successfully to new ways of working.
- Identify and manage change-related risks, issues and dependencies, supporting effective decision-making throughout programme delivery.
- Support business readiness, cutover communications and post-go-live adoption activities to ensure a smooth transition into BAU.
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
- Proven experience delivering business change and communications within large-scale transformation or M&A programmes.
- Experience developing stakeholder engagement strategies, communication plans and business readiness activities across complex organisations. (Required)
- Experience facilitating workshops, impact assessments and stakeholder engagement sessions. (Preferred)
- Experience developing training, communications and adoption materials for diverse audiences. (Required)
- Experience working within Financial Services or other regulated industries. (Preferred)
Soft Skills
- Bring passion – To bring passion and energy and to give my best
- Talk straight – To talk straight and think about the impact of my words (Preferred)
- Speak up - To speak up and challenge where necessary in a constructive manner (Preferred)
- Give support - To give support to colleagues by taking a genuine interest in them and appreciating their contribution (required)
- Show respect - To always show respect, including through the little things (Preferred)
- Truly listen - To truly listen for different and new opinions and am open to challenge (Preferred)
- Actively collaborate - To actively collaborate with others to get the best outcome for the customer (required)
- Keep promises - To make decisions and keep promises (required)
- Embrace change - To embrace change and look for better ways to do things (required)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
Salary Range: £53,500.00 - £80,250.00 per annum (depending on experience) This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
Competitive rewards that reflect the real impact you make and the value you bring.
Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s). We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply. For further Guidance please visit Internal Mobility - Candidate Guidance. If you want to know more about the opportunity: Please contact either: Alex Santamaria Alex.santamaria@santander.co.uk Nicky Smith nicky.smith@santander.co.uk
Change & Communications Manager | S3 | Cost & Procurement | Multiple Locations | Internal Mobility in Milton Keynes employer: Santander UK
Santander UK is an excellent employer, offering a vibrant work culture that fosters innovation and collaboration within the financial services sector. Employees benefit from a competitive salary, generous holiday allowance, and comprehensive health coverage, alongside opportunities for professional growth in a supportive environment. Working in this dynamic location not only enhances career prospects but also allows for meaningful contributions to risk management in technology and operations.
StudySmarter Expert Advice🤫
We think this is how you could land Change & Communications Manager | S3 | Cost & Procurement | Multiple Locations | Internal Mobility in Milton Keynes
✨Leverage Your Network
Tap into your existing network in corporate circles—friends, former colleagues, or even acquaintances from industry events. A temporary role often isn't widely advertised, so having someone inside a company like Santander UK can give you the inside scoop or even a referral.
✨Stay Alert for Short-term Opportunities
Many corporate leadership roles are filled during peak business cycles or project launches. Keep your eyes peeled for announcements or staffing needs from companies like Santander UK; they might be looking for temporary support during busy times.
✨Showcase Your Flexibility
In temporary roles, adaptability is key. When you're chatting with potential employers, emphasise your ability to quickly adjust to new challenges and demands. Highlight specific instances where you've successfully managed change or stepped into new projects on short notice.
✨Join Corporate Management Forums
Get involved in online corporate management forums or local business groups. Networking in these spaces can help you discover temporary opportunities as well as gather insights about industry trends. Plus, being active in these communities can help you establish yourself as a knowledgeable candidate when applying to places like Santander UK.
We think you need these skills to ace Change & Communications Manager | S3 | Cost & Procurement | Multiple Locations | Internal Mobility in Milton Keynes
Some tips for your application 🫡
Highlight Your Leadership Experience:For a role in corporate leadership management, it’s crucial to emphasise your past leadership experiences. Mention specific projects where you led teams or initiatives, detailing the outcomes and skills you developed. This shows that you understand what it takes to guide a team and deliver results.
Show Your Adaptability for Temporary Roles:Since this is a temporary position, employers will be looking for someone who can hit the ground running. In your cover letter, explain why you're interested in a temporary role at Santander UK and how your previous experience equips you to adapt quickly to new challenges.
Include Relevant Certifications:If you have any certifications in project management, team leadership, or similar areas, definitely include them in your CV. These credentials can set you apart from other applicants, showing you’re not just qualified but also committed to your professional growth.
Tailor Your CV to the Company Culture:Take some time to research Santander UK's values and leadership style. Adjust your CV language and examples to reflect their culture, demonstrating that you're not only a good fit for the job itself but for the organisation as a whole. This adds a personal touch that can really make your application stand out.
How to prepare for a job interview at Santander UK
✨Show Off Your Leadership Stories
For a temporary role in corporate leadership management, we want to hear your stories! Think of specific examples where you’ve led teams or projects successfully, particularly under tight deadlines or challenging situations. This isn't just about what you did, but how your actions positively impacted the team or the business.
✨Be Ready for Situational Questions
Expect situational interview questions where you'll need to demonstrate your problem-solving and decision-making skills. Think of common scenarios in corporate settings, like managing a conflict or implementing a new strategy, and practice articulating your thought process and outcomes. This will help show off your ability to navigate corporate complexities.
✨Talk Strategy, Not Just Tasks
In a temporary leadership role, understanding the bigger picture is crucial. Brush up on strategic management principles and be prepared to discuss how you can quickly adapt and contribute to the company's objectives. Consider how you would initiate change or drive efficiency within a limited time frame—this will show that you're ready to hit the ground running!
✨Demonstrate Flexibility and Adaptability
Given the temporary nature of this position, we need to see how adaptable you are! Think of examples where you've had to adjust your leadership style or approach based on team dynamics or company culture. We want to know how you can blend in quickly while still making an impact during a short-term engagement.
