At a Glance
- Tasks: Lead governance initiatives and enhance team collaboration in a fast-paced environment.
- Company: Join Santander, a tech-driven organisation at the forefront of innovation.
- Benefits: Competitive salary, wellbeing support, and global career growth opportunities.
- Other info: Hybrid working model with a focus on inclusivity and personal development.
- Why this job: Make a real impact by shaping governance and supporting strategic initiatives.
- Qualifications: Experience in business management and strong stakeholder skills required.
The predicted salary is between 20000 - 88800 £ per year.
Country: United Kingdom
IT STARTS HERE
Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of that journey. Business Solutions CIO sits at the centre of that change, bringing together global solutions, governance and leadership rhythm so that the directorate can operate with clarity, consistency and control.
This role sits within the Business Support TOM and is designed to help move the team from activity-led support to a scalable enablement model. It provides the governance-led domain interlock that keeps commitments visible, escalates issues early and supports Business Solutions CIO to move as one team.
THE DIFFERENCE YOU MAKE
Technology and Operations (Business Solutions CIO) is looking for a Business Support Governance Manager based out of Milton Keynes. As the Business Support Governance Manager, you will be at the heart of making "better" happen across Business Solutions CIO. You will create a clear governance rhythm for the directorate, connecting divisional leads, technology leads and other key stakeholders so that priorities, actions, risks and dependencies are visible and followed through. You will help shape a single, consistent Business Support service by coordinating strategic implementation activity, maintaining the divisional governance register and ensuring that leadership forums have the right information at the right time.
- Create one operating rhythm for leadership governance, including forward agendas, pack discipline, action/decision logs and commitment tracking.
- Support strategic implementation across Business Solutions CIO by coordinating documentation, tracking dependencies and surfacing open concerns to accountable owners.
- Maintain a clear divisional governance register and a high-quality record of commitments, escalations and decision rights.
- Support monthly delivery and performance reporting consistency, helping leaders see one trusted version of the truth.
- Partner with the colleague-experience colleague and the risk/control practitioner to ensure the wider Business Support service works as one integrated team.
- Use structure, influence and good judgement to reduce duplication, improve visibility and help the leadership team make timely decisions.
WHAT YOU'LL BRING
Our people are our greatest strength. For this role we are looking for someone who combines strong business management capability with the confidence to work across leadership teams, bring structure to ambiguity and keep multiple priorities moving in a fast-paced environment.
Professional Experience
- Strong experience in financial services, with good understanding of Santander, its products, governance and the way Technology & Operations operates.
- Experience in business management, leadership governance, PMO, transformation, operating model support or executive office coordination.
- Strong stakeholder management skills, with the ability to work confidently with senior leaders, divisional leads and transversal partners.
- Proven ability to manage multiple demands, prioritise effectively and deliver high-quality outputs to tight deadlines.
- Strong written and verbal communication skills, including the ability to prepare concise PowerPoint, briefing notes, action trackers and executive packs.
- Comfortable working without direct line authority, using influence, coordination and follow-through to get things done.
Education
Education at graduate level or equivalent experience in business administration, technology, finance, change, governance or a related discipline is preferred. Qualifications in project management, business analysis, governance, change management or Agile/delivery methods would be an advantage, but are not essential.
Languages
English (required)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
Salary Range: £59,200.00 - £88,800.00 per annum (depending on experience). This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
Competitive rewards that reflect the real impact you make and the value you bring.
Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s). We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
WHAT TO DO NEXT
If you are interested in helping shape a scalable, governance-led Business Support service for Business Solutions CIO, please apply through Internal Mobility. For further Guidance please visit Internal Mobility - Candidate Guidance. If you want to know more about the opportunity: Please contact bina.ganatra@santander.co.uk
Business Support Governance Manager S3 | Technology and Operations (Business Solutions CIO) | Milton Keynes | Internal Mobility employer: Santander UK
Santander UK is an excellent employer, offering a vibrant work culture that fosters innovation and collaboration within the financial services sector. Employees benefit from a competitive salary, generous holiday allowance, and comprehensive health coverage, alongside opportunities for professional growth in a supportive environment. Working in this dynamic location not only enhances career prospects but also allows for meaningful contributions to risk management in technology and operations.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Governance Manager S3 | Technology and Operations (Business Solutions CIO) | Milton Keynes | Internal Mobility
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We think you need these skills to ace Business Support Governance Manager S3 | Technology and Operations (Business Solutions CIO) | Milton Keynes | Internal Mobility
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Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
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