Country: United Kingdom
IT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Business Banking Division focuses on the complete needs of our customers, aligned to our group structure and ambitions as a global business.
The division covers all products – Current Accounts, Savings, Cards, Unsecured Personal Loans, Mortgages, Insurance, Investments. It also includes customer interactions across branches, Work Cafés, contact centres, and wealth and digital channels.
It's also the home of our Financial Support and Vulnerable Customer teams, Santander brands Cater Allen and cahoot, as well as our Universities programme.
THE DIFFERENCE YOU MAKE
Financial Support (Product Infrastructure) is looking for a Business Analyst & Change Manager based out of Unity Place, Milton Keynes or Santander House, Bradford. 12 Month - FTC
Financial Support are part way through a multi-year transformation programme (Which includes TSB migration) aimed at simplifying processes for our Colleagues, introducing new contact channels for our customers and addressing areas of obsolescence. The Infrastructure & Analytics team within Financial Support Transformation are responsible for managing big, technical change from the ideas phase through to implementation and ongoing BAU product development.
You’ll work collaboratively with I.T, project team and business stakeholders to understand business change needs, translating them into specific requirements which will be addressed by the project.
The work you will do is important. You’ll act as a key interface between the business sponsors, stakeholders, the technology and delivery teams.
Using data capture, modelling and analysis, you will ensure the identified business needs are addressed by the project outputs.
You will facilitate interaction and alignment across stakeholders and will participate in the design process coordinated by the project team, from design approval to functional design completion.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
- Producing written documentation to support analysis, reporting on findings, and presenting to stakeholders.
- Providing challenge and scrutiny around selection of the chosen approach and delivery of the change in support of a successful outcome for the business.
- Determining and agreeing the best method of introducing change to the business.
- Defining the analysis approach in line with the strategic vision of the programme and the preferred methodology of the organisation.
- Using data modelling practices to analyse findings and create suggestions for strategic and operational improvements and changes.
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
- Excellent knowledge of investigation techniques, business process modelling, requirements development and impact assessment. (Required)
- Experience operating in a project/programme environment, working with agile and waterfall delivery methodologies and meeting deadlines. (Required)
- Experience of using Debt Manager, CACS and other Financial Support systems. (Required)
Hard Skills
- Excellent analytical and modelling skills, analytical mindset, evidence-based approach (Required)
- Problem solving skills (breaking down complex problems into manageable pieces, vetting assumptions, creating frameworks, testing hypotheses) (Preferred)
Soft Skills
- Excellent stakeholder management, with the ability to work under pressure on multiple projects with differing project timeframes. (Preferred)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
Salary Range:
£49,274.00 - £73,912.00 per annum (depending on experience)
This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
- Competitive rewards that reflect the real impact you make and the value you bring.
- Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
- Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
- Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
- Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).
When applying, please consider the travel distance, time and cost to your chosen office location(s).
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
For further Guidance please visit Internal Mobility - Candidate Guidance.
If you want to know more about the opportunity:
Please contact: Chris Sorensen - Christopher.Sorensen@santander.co.uk
#LI-DNI
Business Analyst & Change Manager | S3 | Financial Support | Milton Keynes or Bradford | Internal Mobility employer: Santander UK
Santander UK is an exceptional employer that champions inclusivity and diversity, making it a fantastic place for professionals in the banking sector. With a strong commitment to employee growth and development, staff are encouraged to pursue meaningful career paths while enjoying a supportive work culture that values collaboration and innovation. Located in a vibrant city, employees benefit from a dynamic environment that fosters both personal and professional advancement.
