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- Tasks: Manage major IT incidents to ensure quick service recovery and minimal disruption.
- Company: Join Santander UK, a leading financial services provider with a strong IT operations team.
- Benefits: Enjoy hybrid working, 27 days holiday, and a £500 annual cash allowance for benefits.
- Why this job: Make a real impact in IT operations while developing your skills in a supportive environment.
- Qualifications: Experience in IT Major Incident Management and strong communication skills are essential.
- Other info: Flexible working patterns available; we value diversity and inclusion in our workplace.
The predicted salary is between 42000 - 84000 £ per year.
Major Incident Manager | S2 | IT Operations | Milton Keynes
Join to apply for the Major Incident Manager | S2 | IT Operations | Milton Keynes role at Santander UK
Major Incident Manager | S2 | IT Operations | Milton Keynes
Join to apply for the Major Incident Manager | S2 | IT Operations | Milton Keynes role at Santander UK
Join our community:
IT Operations is the beating heart of Santander, we manage and maintain the IT infrastructure that underpins our critical services.
Country: United Kingdom
Join our community:
IT Operations is the beating heart of Santander, we manage and maintain the IT infrastructure that underpins our critical services.
We have a very exciting opportunity as a Major Incident Manager where you are part of a technical team working across complex infrastructure environments to ensure the rapid and effective resolution of Santander UKs largest IT incidents. You’ll be supporting our customers by actively recovering service as quickly as possible whilst also ensuring that all stakeholders are updated through structured communications.
Join us to help make a visible difference throughout Santander UK.
The difference you’ll make:
- Driving the management of IT Major incidents to minimise disruption to services and restore normal operations for customers and colleagues as quickly as possible.
- Receiving and documenting incident reports, prioritising, and categorising incidents according to severity and impact.
- Coordinating with technical teams to diagnose and resolve incidents, escalating critical incidents to higher level support to management.
- Communicating with stakeholders and end users regarding incident status and resolution, documenting incident response procedures and best practices.
- Owning post incident reviews to support root cause identification and prevent recurrence.
- Contributing to continuous improvement of incident management processes to focus on areas to support a quicker resolution.
What you’ll bring:
- Demonstrable direct experience of IT Major Incident Management
- Understanding of IT infrastructure, networks, and applications.
- High attention to detail and meticulous in documentation.
- Experience in written and verbal communication to stakeholders at all management levels.
- Ability to process data and information from multiple sources to assess and prioritise the impact and urgency to relate the affects on the impacted stakeholders and prioritizing their needs during resolution.
It would also be nice for you to have:
- Understanding of ServiceNow and PagerDuty
- A technology background within Infrastructure or Software management
What else you need to know:
- This role is based in Milton Keynes – Unity Place
- We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).
- If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location(s).
- We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.
Application process
If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be :–
1st Stage – A thirty minute call to discuss the role in more detail and learn more about you and your background.
2nd Stage – A one-hour formal interview where we will ask both technical and competency-based questions. This can be done virtually or face to face depending on your situation
If there’s anything we can do in the recruitment process to help you achieve your best, please let us know.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you:
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.
- A £500 annual cash allowance to spend on our great range of benefits.
- Eligible for a discretionary performance-related annual bonus
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Free access to a range of digital health services, including GP.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments
- Share in Santander’s success by saving or investing in our share plans
- Support your favourite causes through charitable giving and our community partnerships
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
What to do next:
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Finance and Information Technology
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Industries
Financial Services, IT Services and IT Consulting, and Software Development
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Major Incident Manager | S2 | IT Operations | Milton Keynes employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager | S2 | IT Operations | Milton Keynes
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, like ServiceNow and PagerDuty. Having a solid understanding of these platforms can give you an edge during interviews, as it shows your readiness to hit the ground running.
✨Tip Number 2
Brush up on your incident management processes and best practices. Be prepared to discuss how you've successfully managed major incidents in the past, focusing on your communication strategies and how you kept stakeholders informed.
✨Tip Number 3
Network with current or former employees of Santander UK, especially those in IT Operations. They can provide valuable insights into the company culture and expectations for the Major Incident Manager role, which can help you tailor your approach.
✨Tip Number 4
Prepare for both technical and competency-based questions by reviewing common scenarios related to major incident management. Practising your responses will help you feel more confident and articulate during the interview process.
We think you need these skills to ace Major Incident Manager | S2 | IT Operations | Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Major Incident Management. Focus on relevant skills such as incident prioritisation, stakeholder communication, and technical coordination.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Santander UK. Mention specific experiences that demonstrate your ability to manage major incidents effectively and how you can contribute to their IT Operations.
Highlight Relevant Experience: When detailing your work history, emphasise any direct experience with IT infrastructure, networks, and applications. Use metrics or examples to showcase your impact in previous roles.
Prepare for Interviews: Anticipate both technical and competency-based questions during the interview process. Be ready to discuss your approach to incident management and provide examples of how you've successfully resolved major incidents in the past.
How to prepare for a job interview at Santander UK
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Major Incident Manager. Familiarise yourself with incident management processes and be ready to discuss how your experience aligns with the role's requirements.
✨Prepare for Technical Questions
Expect technical questions related to IT infrastructure, networks, and applications. Brush up on your knowledge in these areas and be prepared to provide examples from your past experiences where you successfully managed major incidents.
✨Showcase Communication Skills
As a Major Incident Manager, effective communication is key. Be ready to demonstrate your ability to communicate clearly with stakeholders at all levels. Prepare examples of how you've kept teams informed during critical incidents.
✨Highlight Continuous Improvement
Discuss your approach to continuous improvement in incident management processes. Share specific instances where you've contributed to enhancing procedures or practices that led to quicker resolutions in past roles.
