At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander, a tech-driven bank focused on customer experience.
- Benefits: Competitive salary, 25 days holiday, healthcare benefits, and pension contributions.
- Other info: Opportunities for growth and volunteering in the community.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Outstanding customer service skills and a flexible, can-do attitude.
The predicted salary is between 25000 - 31579 € per year.
Country: United Kingdom
IT STARTS HERE
Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
The Difference You Make
Santander is looking for a Customer Experience Advisor based out of Loughborough Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi‑skilled environment. You’re the eyes and ears of our business after all.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day‑to‑day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What You’ll Bring
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
Professional Experience
- Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required)
- The ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above‑and‑beyond for customers (Preferred)
- Effective team working skills with a flexible, can‑do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
We Value Your Impact
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
Benefits
- Salary Range: £25,000 – £31,579 per annum (depending on experience).
- £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays; increases to 26 days after 5 years service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates, including medical, dental and health assessments.
- Pension: We put 8% of salary into your pension. If you contribute, we’ll pay in up to 12.5% of salary, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family: company‑funded death‑in‑service benefit, income protection insurance, and discounted rates for additional life assurance and critical illness cover.
- Share in Santander’s success by saving or investing in our share plans.
- As a Santander UK employee, you can request staff versions of our products with no fees.
- Competitive rewards reflecting the real impact you make.
- Wellbeing: access to apps, discounted gym and fitness, weekly online classes, flexible healthcare and mental health support.
- Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
- Time to give back through volunteering opportunities in the communities we serve.
- Global growth opportunities across our international network.
Ready to be recognised? It starts with you.
Local Compliance
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
Right to Work in the UK
All candidates must have the right to work in the UK to commence employment with Santander.
Customer Experience Advisor | S1 | Retail Banking | Loughborough Branch employer: Santander UK
Santander is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work culture in the heart of Loughborough. With a strong focus on customer experience, employees are empowered to innovate and make a real impact while enjoying competitive benefits, including generous holiday allowances, comprehensive health support, and opportunities for professional development. Join us to be part of a team that values diversity, collaboration, and the chance to contribute meaningfully to our customers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Loughborough Branch
✨Tip Number 1
Get to know the company! Before your interview, dive into Santander's mission and values. Understanding their customer-centric approach will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations, like a tricky customer query or a tech issue. Being prepared will show you’re ready to tackle anything that comes your way.
✨Tip Number 3
Show off your flexibility! In your conversations, highlight times when you’ve adapted to change or taken on new challenges. This is key for a role that requires a can-do attitude and a willingness to learn.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a great way to reiterate your interest in the role and keep you fresh in their minds. Plus, it shows you care!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Loughborough Branch
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Be Authentic:Let your personality shine through in your application. We value unique perspectives, so don’t be afraid to show us who you are and how you can contribute to our team culture.
Tailor Your Application:Read the job description carefully and tailor your application to match. Use keywords from the description to demonstrate that you understand what we're looking for in a Customer Experience Advisor.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at Santander.
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Be ready to share specific examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of delivering outstanding service, which is key for a Customer Experience Advisor.
✨Understand Santander's Values
Familiarise yourself with Santander's mission and values. They’re all about customer-centric transformation and innovation. During the interview, mention how your personal values align with theirs, and be prepared to discuss how you can contribute to their goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to handle difficult customers or resolve issues quickly. Practising these scenarios will help you articulate your thought process and demonstrate your flexibility in a multi-skilled environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
