Outsourced Service Lead – Outsourced and Treasury Transactional Services | S2 | CFO | London | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

The difference you'll make

Santander is looking for a Service Lead – Outsourced Services & Treasury based at Triton Square, London. This is an exciting opportunity to play a key role in supporting the delivery of critical outsourced services that help keep Santander operating effectively. You'll work closely with both onshore and offshore teams, acting as the bridge between service providers, business stakeholders and operational teams to ensure services are delivered efficiently and consistently.

You'll support the day-to-day management of outsourced services, including Treasury operations, helping to monitor performance, identify opportunities for improvement, and ensure services meet agreed standards. We're looking for someone who is self-motivated, driven and comfortable working with data, who enjoys building reports and dashboards that provide meaningful insight into service performance and support informed decision making. Working within a collaborative team, you'll help drive continuous improvement, strengthen relationships across our delivery teams and contribute to a resilient and customer-focused service.

To succeed in this role, you will be responsible for:

• Support the day-to-day service management of outsourced services, including Treasury operations, ensuring agreed service levels are achieved and operational issues are proactively managed.
• Build, maintain and enhance service reporting, dashboards and MI to provide clear visibility of service performance, trends, risks and opportunities.
• Monitor supplier and offshore team performance against KPIs and SLAs, highlighting issues and supporting actions to improve service delivery.
• Act as a key point of coordination between onshore and offshore teams, fostering collaboration and helping ensure services operate as one integrated function.
• Support governance activities including service reviews, risk reporting, action tracking and documentation to ensure effective oversight.
• Investigate service issues, identify root causes and work with stakeholders to implement sustainable improvements.
• Contribute to continuous improvement initiatives by identifying opportunities to simplify processes, improve efficiency and enhance customer outcomes.
• Build solid working relationships with internal stakeholders, suppliers and offshore partners to support effective service delivery.

What you'll bring

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience:

• Experience supporting outsourced service delivery, supplier management or operational services within a regulated or complex environment (Required)
• Experience producing meaningful management information, reports and dashboards using service and performance data (Required)
• Experience supporting governance activities, including KPI reporting, service reviews and action tracking (Required)
• Experience monitoring service/supplier performance, identifying trends and supporting actions to improve service delivery (Required)
• Experience within financial services or a similarly regulated environment (Preferred)
• Exposure to Treasury operations or Treasury-related services (Preferred)

Languages:

• Good written and verbal English communication skills (Required)

Hard Skills:

• Ability to build and maintain dashboards, management information and performance reporting using Excel, Power BI or similar reporting tools (Required)
• Ability to monitor and interpret KPIs and SLAs and identify service performance trends, risks and opportunities (Required)
• Excellent analytical and problem-solving skills, including the ability to investigate issues and support root-cause analysis (Required)
• Solid organisational skills with the ability to manage multiple priorities and coordinate activities across different teams (Required)
• Understanding of service management, governance and continuous improvement principles (Required)
• Knowledge of outsourced operational services within financial services (Preferred)
• Treasury operations knowledge (Preferred)

Soft Skills:

• Self-motivated and proactive, with the confidence to identify issues and drive them through to resolution (Required)
• Good communication and stakeholder-management skills (Required)
• Collaborative approach with the ability to build effective relationships across onshore and offshore teams, suppliers and internal stakeholders (Required)
• Good attention to detail and a structured approach to problem solving (Required)
• Customer-focused with a commitment to high-quality service and continuous improvement (Required)
• Adaptable and resilient, with the ability to work effectively with minimal supervision (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range: £41,400.00 - £62,100.00 per annum (depending on experience). This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

Competitive rewards that reflect the real impact you make and the value you bring.

Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location. We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply. For further Guidance please visit Internal Mobility - Candidate Guidance. If you want to know more about the opportunity: Please contact Claire Kennedy – Claire.kennedy@santander.co.uk