At a Glance
- Tasks: Be the friendly face of Santander, helping customers with their banking needs.
- Company: Join a tech-driven bank that values innovation and customer experience.
- Benefits: Enjoy competitive pay, generous holiday, and wellness support.
- Other info: Opportunities for global growth and a supportive, inclusive workplace.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 28800 - 36379 £ per year.
Country: United Kingdom. Santander is evolving from a global, high‑impact brand into a technology‑driven organisation, placing our people at the heart of the journey and driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is a chance for driven professionals to grow, learn, and make a real difference, with a mission to help more people and businesses prosper. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
Customer Experience Advisor based at Wood Green branch, 35 hours per week, rota'd Monday to Saturday, 8am–6pm.
Responsibilities include:
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into our contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to help our customers.
- Identify new ways to improve the customer experience.
Qualifications:
- Proven ability to deliver outstanding customer service, face‑to‑face or over the phone (Required).
- Ability to communicate effectively with customers to truly understand their needs (Required).
- Desire to go above and beyond for customers (Preferred).
- Effective team‑working skills with a flexible, can‑do approach to work (Preferred).
- Openness to a broad range of activities even if outside standard expectations (Preferred).
- Ability to grow, adapt and change keeping pace with business needs and priorities (Preferred).
Reasonable accommodations may be made for individuals with disabilities.
Benefits:
- Salary Range: £28,800.00 – £36,379.00 per annum (depending on experience).
- Annual salary is based on a standard 35‑hour working week.
- Additional cash allowance £500 per year for benefits.
- 25 days holiday plus bank holidays (26 days after 5 years, with option to purchase up to 5 contractual days per year).
- Discounted voluntary health insurance (medical, dental, health assessments).
- Pension: Santander puts 8% of salary into pension; if employee contributes, Santander pays up to 12.5% or provides cash option.
- Death‑in‑service, income protection insurance, optional discounted life assurance and critical illness cover.
- Share plan participation.
- Access to Santander employee products at no fees and other discounts.
- Competitive rewards that reflect the impact you make.
- Well‑being support: wellness partners, gym access, online classes, flexible healthcare and mental health support.
- Family leave, childcare options and tailored support.
- Volunteer opportunities.
- Global growth opportunities for learning and career advancement.
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
All candidates must have the right to work in the UK to commence employment with Santander.
Customer Experience Advisor | S1 | Retail Banking | Wood Green in London employer: Santander UK
Santander is an exceptional employer that prioritises its people, fostering a culture of innovation and customer-centricity in the heart of Wood Green. With competitive salaries, generous holiday allowances, and comprehensive benefits including health insurance and pension contributions, employees are empowered to grow and thrive in their careers. The commitment to inclusivity and well-being, alongside global opportunities for advancement, makes Santander a rewarding place to work for those passionate about delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Wood Green in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander and their customer-centric approach. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll need to connect with customers effectively. Try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to outstanding service.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at Santander. By applying directly, you’ll have access to all the latest opportunities and updates, plus it shows your enthusiasm for the role!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Wood Green in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application:Take a moment to customise your application for the Customer Experience Advisor role. Use keywords from the job description to show us that you understand what we're looking for and how you fit the bill.
Be Yourself:We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and how you can contribute to our mission of improving customer experiences.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills. Think about past experiences where you've gone above and beyond for a customer. Be ready to share specific examples that highlight your ability to understand and meet customer needs.
✨Research Santander's Values
Familiarise yourself with Santander's mission and values, especially their focus on innovation and customer-centric transformation. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the company.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re engaged. This is crucial for a role that involves building relationships with customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Think of a few scenarios where you successfully resolved issues or improved customer experience, and be ready to discuss your thought process and actions.
