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- Tasks: Be the friendly face of our branch, helping customers with their banking needs.
- Company: Join a leading retail bank focused on exceptional customer service.
- Benefits: Competitive salary, annual cash allowance, and generous holiday entitlement.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28800 - 36379 £ per year.
Location: Brent Cross Branch, UK.
Hours: 35 hours per week, Monday to Saturday, 8 am–6 pm on rota.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into our contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to help customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service either face to face or via telephony (Required).
- Effective communication skills to understand customer needs (Required).
- Desire to go above‑and‑beyond for customers (Preferred).
- Team working skills with a flexible, can‑do approach (Preferred).
- Openness to a broad range of activities even if outside standard expectations (Preferred).
- Ability to grow, adapt and change in line with business needs and priorities (Preferred).
Benefits
- Salary: £28,800 – £36,379 per annum (depending on experience) based on a 35‑hour week.
- £500 annual cash allowance.
- 25 days’ holiday plus.
Customer Experience Advisor | S1 | Retail Banking | Brent Cross in London employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Brent Cross in London
✨Tip Number 1
Get to know the company! Research Brent Cross Branch and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, role-play different scenarios with friends or family. This will boost your confidence and help you respond effectively to various customer needs.
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering outstanding service, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and tech-savvy, which are great traits for a Customer Experience Advisor.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Brent Cross in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Experience Advisor. Mention how your skills align with the responsibilities listed in the job description.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of outstanding customer service. Think about your past experiences and be ready to share specific examples where you went above and beyond for a customer. This will show that you understand what it takes to excel in this role.
✨Practice Active Listening
During the interview, demonstrate your effective communication skills by practising active listening. Make sure to listen carefully to the questions asked and respond thoughtfully. This not only shows your understanding but also reflects your ability to connect with customers.
✨Show Your Problem-Solving Skills
Prepare to discuss how you've identified and solved problems in previous roles. Think of scenarios where you improved the customer experience or streamlined a process. This will highlight your proactive approach and adaptability, which are key for a Customer Experience Advisor.
✨Be Ready to Discuss Teamwork
Since teamwork is essential in this role, come prepared with examples of how you've successfully collaborated with others. Share stories that showcase your flexible, can-do attitude and how you’ve contributed to a positive team environment.