Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and expect all our professionals at all levels to take a proactive and responsible approach toward risk management.
\Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
\THE DIFFERENCE YOU MAKE
\Santander is looking for a Customer Experience Advisor based out of Lisburn Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm.
\Responsibilities
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- Act as the first point of contact for customers in branch or over the phone \
- Assist with day-to-day transactions, queries and servicing \
- Answer customer calls in our contact centre \
- Build relationships and find solutions \
- Develop knowledge of services and products to help our customers \
- Identify new ways to improve the customer experience \
Qualifications
\- \
- Proven ability to deliver outstanding customer service either from a face-to-face or telephony background (Required) \
- The ability to communicate effectively with customers to truly understand their needs (Required) \
- A real desire to go above-and-beyond for customers (Preferred) \
- Effective team working skills with a flexible, can-do approach to work (Preferred) \
- Openness to a broad range of activities even if outside of standard expectations (Preferred) \
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred) \
Benefits
\- \
- Salary Range: £25,000.00 - £31,579.00 per annum (depending on experience) \
- £500 annual cash allowance to spend on a great range of benefits \
- 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service \
- Voluntary healthcare benefits at discounted rates (medical insurance, dental insurance, and health assessments) \
- Company pension contributions: 8% of salary automatically, up to 12.5% if you contribute \
- Protection for you and your family (death-in-service benefit, income protection insurance, and options for additional life assurance and critical illness cover) \
- Share plans and employee discounts on Santander products \
- Competitive rewards and recognition programmes \
- Wellbeing programmes covering physical, mental, social and financial health, including access to fitness partners, online classes and mental health support \
- Support for various life stages, including enhanced family leave and childcare options \
- Opportunities to give back through volunteering \
- Global growth opportunities within Santander’s international network \
Equal Employment Opportunity
\At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
\We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates, and we want our people to thrive—at work and at home—while delivering the best outcomes for our customers.
\Right to Work in the UK
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- All candidates must have the right to work in the UK to commence employment with Santander. \
