At a Glance
- Tasks: Be the friendly face of our branch, helping customers with their banking needs.
- Company: Join Santander, a leading retail bank with a commitment to inclusivity.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness support.
- Other info: Flexible hours and opportunities for growth within a global network.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 31579 € per year.
Location & Hours: Kirkwall Branch, working 21 - 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm.
Responsibilities:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day‑to‑day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
Qualifications:
- Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required)
- The ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above‑and‑beyond for customers (Preferred)
- Effective team working skills with a flexible, can‑do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
Benefits:
- Salary Range: £25,000.00 - £31,579.00 per annum (depending on experience).
- £500 annual cash allowance to spend on our benefits
- 25 days holiday plus bank holidays, increased to 26 days after 5 years of service, with option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates – medical, dental and health assessments
- Pension contribution: 8% of salary automatically, up to 12.5% if you contribute; option to take some contribution in cash
- Protection: company‑funded death‑in‑service benefit, income protection insurance, discounted rates for additional life assurance and critical illness cover
- Share plan participation: save or invest in Santander share plans
- Employee access to Santander products such as the Edge Current Account and Credit Cards without fees, plus other deals and discounts
- Competitive rewards reflecting the impact you make and the value you bring
- Wellbeing support: access to a range of programmes across physical, mental, social and financial pillars; discounted gym, fitness access, online classes, flexible healthcare and mental health support
- Family‑friendly support: enhanced family leave, childcare options and tailored wellbeing assistance from menopause and pregnancy to parenthood
- Volunteering opportunities to give back to local communities
- Global growth opportunities within Santander’s international network
Equal Employment Opportunity: At Santander we are proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.
Right to Work: All candidates must have the right to work in the UK to commence employment with Santander.
Customer Experience Advisor | S1 | Retail Banking | Kirkwall Branch employer: Santander UK
Santander's Kirkwall Branch is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With competitive salaries, generous holiday allowances, and a range of benefits including healthcare and family support, employees are encouraged to grow within the company while making a meaningful impact on customer experiences. The branch fosters a collaborative environment where team members can thrive and contribute to the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Kirkwall Branch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander and their values. This will help you connect your experience with what they’re looking for in a Customer Experience Advisor.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer queries or complaints. Being able to demonstrate your problem-solving skills will really impress them.
✨Tip Number 3
Show your personality! When you’re in the interview, let your passion for customer service shine through. They want to see that you genuinely care about helping customers and can build relationships.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Kirkwall Branch
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application:Take a moment to customise your application for the Customer Experience Advisor role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Be Yourself:We love authenticity! Let your personality shine through in your application. Share your passion for helping customers and any unique experiences that make you stand out.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills. Think about your past experiences where you've gone above and beyond for customers, whether face-to-face or over the phone. Be ready to share specific examples that highlight your ability to understand and meet customer needs.
✨Research the Company
Get familiar with Santander and their values, especially around customer experience. Knowing their products and services will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. This means nodding, asking clarifying questions, and summarising what they say. It shows you care about understanding their needs, just like you'd do with customers.
✨Be Ready to Adapt
Since the role requires flexibility and a can-do attitude, think of examples where you've had to adapt to changing situations. Share how you handled unexpected challenges and how you can bring that adaptability to the team at the Kirkwall Branch.
