At a Glance
- Tasks: Assist customers with transactions and queries while building strong relationships.
- Company: Join Santander UK, a leader in customer service with a supportive culture.
- Benefits: Enjoy a competitive salary, cash allowance, holiday entitlement, and healthcare discounts.
- Other info: Flexible hours between 21 - 35 per week with an inclusive workplace.
- Why this job: Make a difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Must have the right to work in the UK and a passion for customer service.
The predicted salary is between 25000 - 31579 € per year.
Santander UK is seeking a customer service representative for their Kirkwall branch, working between 21 - 35 hours per week on a rota’d basis.
Responsibilities include:
- Assisting customers with transactions
- Answering queries
- Building relationships
The salary range is £25,000.00 - £31,579.00 per annum, depending on experience.
Benefits include:
- Cash allowance
- Holiday entitlement
- Healthcare discounts
- Inclusive work environment
Candidates must have the right to work in the UK.
Customer Experience Advisor: Branch & Phone Support in Kirkwall employer: Santander UK
Santander UK is an excellent employer, offering a supportive and inclusive work environment in the picturesque location of Kirkwall. With competitive salaries, comprehensive benefits including healthcare discounts and a cash allowance, as well as opportunities for personal and professional growth, employees are encouraged to thrive while delivering exceptional customer service. Join us to be part of a team that values your contributions and fosters meaningful relationships with our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor: Branch & Phone Support in Kirkwall
✨Tip Number 1
Get to know the company! Research Santander UK and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll be interacting with customers regularly. Role-play common scenarios with friends or family to build your confidence and ensure you can handle queries smoothly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the work culture at Santander. They might even share tips that could give you an edge in the interview process.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Santander careers page. This way, you can ensure your application gets the attention it deserves and shows your commitment to joining their team.
We think you need these skills to ace Customer Experience Advisor: Branch & Phone Support in Kirkwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the role. We want to see how you can assist customers and build relationships, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team at Santander UK. Keep it friendly and professional.
Showcase Your Communication Skills:As a Customer Experience Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. We love candidates who can connect with customers effortlessly!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Brush up on key customer service principles, especially those relevant to banking. Be ready to discuss how you would handle common customer queries and transactions, as this will show your understanding of the role.
✨Showcase Your Relationship-Building Skills
Think of examples from your past experiences where you've successfully built relationships with customers. Highlight how you can create a welcoming atmosphere in the branch and over the phone, as this is crucial for a Customer Experience Advisor.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responses to situations like dealing with an unhappy customer or managing multiple queries at once, demonstrating your ability to stay calm and effective under pressure.
✨Research Santander's Values
Familiarise yourself with Santander UK's values and mission. During the interview, align your answers with these values to show that you're not just a fit for the role, but also for the company culture.
