At a Glance
- Tasks: Be the friendly face of Santander, helping customers with their banking needs.
- Company: Join a tech-driven, customer-focused team at Santander.
- Benefits: Enjoy competitive salary, generous holiday, and health benefits.
- Other info: Flexible working hours and opportunities for global growth await you.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 25950 - 32779 € per year.
Job Overview
Santander is evolving from a global, high‑impact brand into a technology‑driven organisation, with a customer‑centric transformation that values bold thinking, innovation and courage to challenge what is possible. We embrace a strong risk culture and expect professionals at all levels to take a proactive approach to risk management.
Job Details
Customer Experience Advisor (12‑month Fixed Term Contract) based at Maidstone Branch. 35 hours per week. Monday to Saturday, 8 am – 6 pm.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into our contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to help our customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service face‑to‑face or via telephony (Required).
- Effective communication with customers to truly understand their needs (Required).
- Desire to go above‑and‑beyond for customers (Preferred).
- Effective team‑working skills with a flexible, can‑do approach (Preferred).
- Openness to a broad range of activities even outside standard expectations (Preferred).
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred).
Salary and Benefits
- Salary Range: £25,950.00 – £32,779.00 per annum (depending on experience).
- Annual salary based on a standard 35‑hour working week.
- £500 annual cash allowance for benefits.
- 25 days’ holiday plus bank holidays; increases to 26 after 5 years service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).
- Company pension contribution 8% of salary; up to 12.5% if you contribute, with cash options.
- Protection for you and your family: death‑in‑service and income protection insurance, with discounted rates for additional cover.
- Share plans to invest in Santander’s success.
- Staff product pricing and discounts (e.g., Edge Current Accounts, Credit Cards).
- Competitive rewards aligned with impact and value.
- Wellbeing programmes across physical, mental, social, and financial pillars.
- Support for every life stage, enhanced family leave, childcare options.
- Volunteering opportunities to give back to communities.
- Global growth opportunities across the international network.
Legal and Eligibility
All candidates must have the right to work in the UK to commence employment with Santander. We are proud to be an inclusive organisation that provides equal opportunities for everyone, regardless of age, gender, disability, civil status, race, religion or sexual orientation.
Customer Experience Advisor | S1 | Retail Banking | Maidstone Branch in Kent employer: Santander UK
Santander is an exceptional employer that prioritises a customer-centric approach while fostering a culture of innovation and collaboration. Located in Maidstone, our branch offers a supportive work environment with ample opportunities for personal and professional growth, competitive benefits including a generous holiday allowance, and a commitment to employee wellbeing. Join us to be part of a dynamic team that values your contributions and encourages you to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Maidstone Branch in Kent
✨Tip Number 1
Get to know the company! Before your interview, dive into Santander's values and mission. This will help you connect your experiences with what they stand for, showing that you're not just another candidate but someone who truly gets their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various customer interactions, which is key for a Customer Experience Advisor.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Santander, giving you an edge over other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Maidstone Branch in Kent
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application:Take a moment to customise your application for the Customer Experience Advisor role. Use keywords from the job description to show us that you understand what we're looking for and how you fit the bill.
Be Yourself:We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your unique experiences and how they’ve shaped your approach to customer service.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills. Think about past experiences where you've gone above and beyond for a customer. Be ready to share specific examples that highlight your ability to understand and meet customer needs.
✨Research Santander's Values
Familiarise yourself with Santander's mission and values, especially their focus on innovation and customer-centric transformation. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the company.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise what they say to show you’re engaged. This is crucial for a role that involves building relationships with customers.
✨Be Ready to Adapt
Since the job requires flexibility and a can-do attitude, prepare to discuss how you've adapted to changes in previous roles. Share examples of how you’ve handled unexpected situations or challenges, showcasing your problem-solving skills.
