IBS, ITOL, Mapping & Vulnerability Manager | S3 | Chief Information & Resilience Office | Multi[...]

Santander UK is looking for an IBS, ITOL, Mapping & Vulnerability Manager based out of Unity Place, Milton Keynes or Glasgow. The purpose of the role is to oversee the entire lifecycle of data within the organisation from acquisition and storage to analysis and dissemination.

Responsibilities

• Leading the annual Important Business Services (IBS) refresh and importance assessment, supported by structured methodologies and data validation controls.
• Delivering ITOL (Impact Tolerance) calibration using quantitative models and evidence‑based challenge frameworks.
• Designing and maintaining end‑to‑end service mapping architecture, ensuring completeness, accuracy, and traceability across systems and processes.
• Implementing data‑led dependency modelling across technology, cyber, data, and third‑party ecosystems to identify systemic vulnerabilities.
• Developing mapping data models, lineage, and integration pipelines to enable consistent and scalable resilience insights.
• Establishing data quality frameworks and controls to ensure mapping integrity, consistency, and audit readiness.
• Driving vulnerability identification through advanced analytics, linking mapping outputs to risk registers, remediation actions, and Board‑level MI.
• Providing SME challenge across multiple domains (technology, cyber, data, third‑party) to ensure robust resilience outcomes.

Qualifications

• Experience designing and implementing end‑to‑end service mapping, dependency modelling, or operational resilience frameworks (Required).
• Strong experience in data analysis, data modelling, and data‑driven risk identification (Required).
• Experience working with IBS, ITOL, or regulatory resilience frameworks within financial services (Required).
• Experience delivering complex data integration or transformation programmes (Preferred).

Education

• Undergraduate degree in Data, Computer Science, Information Systems, Engineering, or related field (Preferred).
• Professional certifications in Data Management, Risk, or Operational Resilience frameworks (Preferred).

Languages

• English (Required).

Hard Skills

• Strong knowledge of data modelling, data lineage, and mapping architecture (Required).
• Experience with data integration, data flows, and dependency mapping across complex systems (Required).
• Expertise in data quality frameworks, validation techniques, and control design (Required).
• Understanding of operational resilience frameworks (IBS, ITOL) and regulatory expectations (Required).
• Experience applying analytical techniques to identify systemic risk and vulnerabilities (Required).
• Knowledge of information architecture and data governance frameworks (Preferred).

Soft Skills

• Strong analytical thinking and problem‑solving capability (Required).
• Ability to translate complex technical mapping into business and risk insights (Required).
• Excellent stakeholder management across technology, risk and business teams (Required).
• Ability to challenge effectively and influence senior stakeholders (Required).
• Strong communication skills with the ability to simplify technical concepts (Required).

Benefits

• Salary Range: £54,000.00 – £81,000.00 per annum (depending on experience).
• 30 days’ holiday plus bank holidays, increasing to 31 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
• £6,000 car allowance per year.
• Company‑funded individual private medical insurance.
• Protection for you and your family, with company‑funded death‑in‑service benefit and income protection insurance, and discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in share plans.
• Access to staff versions of Santander products, deals and discounts with no fees.
• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing support across physical, mental, social and financial pillars.
• Support for every life stage, including enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities.
• Global growth opportunities.

Work Location

Roles are site‑based with a hybrid working pattern; colleagues are expected to attend the office at least 12 days per month (pro‑rata for part‑time roles). Please consider travel distance for the chosen office location.

Equal Opportunity

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

Right to Work in the UK

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If a working visa or permit is required, this will not influence our decision on whether to progress the application. However, if a right to work is not available or a visa application is unsuccessful, Santander will not proceed with the application and any conditional offer will be withdrawn.