Customer Experience Advisor – Guildford Branch
Santander is looking for a Customer Experience Advisor based out of Guildford Branch, working 35 hours per week on a rota’s basis Monday to Saturday between 8am & 6pm.
Responsibilities
- Act as the first point of contact for customers in the branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into the contact centre.
- Build relationships and find solutions for customers.
- Develop knowledge of services and products to support customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service, either face‑to‑face or via telephony (required).
- Effective communication skills to truly understand customer needs (required).
- Desire to go above and beyond for customers (preferred).
- Team‑working skills with a flexible, can‑do approach (preferred).
- Openness to a broad range of activities, even outside standard expectations (preferred).
- Capacity to grow, adapt and change to accommodate business needs and priorities (preferred).
Benefits
- Salary: £25,950.00 – £32,779.00 per annum (based on a standard 35‑hour week).
- £500 annual cash allowance for benefits.
- 25 days’ holiday plus bank holidays (increase to 26 days after 5 years of service); option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).
- Pension: Santander contributes 8% of salary; your contribution upgrades it to 12.5%, with a cash option.
- Income protection, life assurance and critical illness cover at discounted rates.
- Share plans and access to Santander products at no fees.
- Wellbeing support across physical, mental, social and financial pillars.
- Family‑friendly benefits: enhanced leave, childcare options, tailored wellbeing support.
- Volunteering opportunities to support local communities.
- Global growth opportunities across Santander’s international network.
Equal Opportunity Statement
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating an accessible, fair and welcoming recruitment experience for all candidates.
Right to Work
- All candidates must have the right to work in the UK to commence employment with Santander.
