Customer Insurance Specialist | S1 | Retail & Business Banking | Glasgow | Internal Mobility

Customer Insurance Specialist | S1 | Retail & Business Banking | Glasgow | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

THE DIFFERENCE YOU MAKE

Insurance Direct is looking for a Customer Insurance Specialist to join our team based at our Glasgow Head Office.

This is an exciting opportunity to join a centre of excellence within the bank, supporting customers with their Home and Life Insurance options.

As a Customer Insurance Specialist, you’ll focus on delivering excellent customer service while helping customer understand their insurance options in a non-advised environment. You’ll build great relationships through quality conversations, putting Santander customers at the heart of everything you do, while identifying appropriate opportunities to protect what matters most to them.

You’ll work within a regulated framework, with full training provided, ensuring you feel confident in our products, processes, and regulatory requirements. Ongoing coaching support, and development will help you build and maintain your knowledge, grow your capability, and develop your career.

Working as part of a supportive and collaborative team, we’ll help you reach your full potential, broaden your skills, and deliver the high standard of service we’re proud of.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Engaging customers in clear, balanced conversations to understand their insurance needs and present appropriate products and services in a non-advised environment

• Delivering an excellent customer experience through a combination of inbound calls and planned follow-up appointments

• Taking ownership of your personal development, building product knowledge and confidence within a regulatory framework

• Working within policies, guidelines, and regulatory requirements, always ensuring good customer outcomes

• Explaining complex information in a clear, simple, and customer-centric way, enabling customer to make informed decisions

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hard Skills

• Experience of working in a customer-focussed and customer-driven environment (Required)

• Good working knowledge of Microsoft applications (e.g. Excel, Outlook, Word, Teams) (Required)

• The right to work in the UK (Required)

• Previous experience within Insurance products and services (Preferred)

• Experience following verbatim scripts and the ability to take direction within a regulated environment (Preferred)

Soft Skills

• Great active listening skills, with the ability to respond with empathy and understanding (Required)

• Clear and confident verbal communication skills (Required)

• Ability to adapt your communication style to meet the needs of different customers (Required)

• Experience supporting customers in vulnerable situations or the ability to recognise vulnerability and respond appropriately (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£25,639.00 - £36,196.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

The role is 35 hours per week, working across Monday to Friday between 8am and 6pm, and Saturday 9am to 4pm (with a requirement to work 1 in 3 Saturdays).

The initial training period will be three weeks, full time and on site, running Monday to Friday, 9am to 5pm.

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.( Only applicable for roles that are eligible for sponsorship)

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact: Mari Wilson - Mari.McLean@santander.co.uk

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