Overview
Customer Experience Advisor | S1 | Retail Banking | Glasgow Byres Road Branch. 21 hours per week, on a rota basis Monday to Saturday, between 8am and 6pm. Based in Glasgow, United Kingdom.
Customer experience-focused role: you'll be the friendly face and voice for Santander, helping customers with transactions, technology in-branch, and through calls, while protecting customers against fraud and scams. You’ll work as part of a close-knit branch team and participate in a multi-skilled environment.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions for customers
- Developing knowledge of services and products to help customers
- Identifying new ways to improve the customer experience
What You'll Bring (Qualifications)
- Proven ability to deliver outstanding customer service either from a face-to-face or telephony background (Required)
- The ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above-and-beyond for customers (Preferred)
- Effective teamwork skills with a flexible, can-do approach to work (Preferred)
- Openness to a broad range of activities even if outside standard expectations (Preferred)
- Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)
We Value Your Impact
We recognise the difference you make every day and aim to make you feel valued, supported and rewarded. This includes benefits and opportunities to grow personally and professionally.
Compensation and Benefits
- Salary Range: £25,000.00 - £31,579.00 GBP per annum (depending on experience)
- This salary range assumes a standard 35-hour working week; actual salary may vary by skills, experience, and location
- £500 annual cash allowance to spend on a range of benefits
- 25 days' holiday plus bank holidays (increases to 26 days after 5 years) with option to purchase up to 5 additional days
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- 8% employer pension contribution, with potential higher contributions based on employee contribution
- Company-funded life and income protection insurance, with discounted rates for additional cover
- Share in Santander's success through share plans
- Staff-friendly product offers and promotions
- Competitive rewards reflecting your impact and value
- Wellbeing support across physical, mental, social and financial aspects
- Support for life events (menopause, pregnancy, parenthood) with enhanced leave and wellbeing support
- Volunteering opportunities to give back to communities
- Global growth opportunities to shape your career across Santander's international network
Local Compliance
We are an inclusive organisation offering equal opportunities for all. Travel considerations for branch location apply, and right to work in the UK is required to commence employment.
Right to Work in the UK
- All candidates must have the right to work in the UK to commence employment with Santander.
What to Do Next
If this sounds like a role you are interested in, please apply. If you need any adjustments in the recruitment process, please contact resourcing@santander.co.uk for support.
Customer Experience Advisor | S1 | Retail Banking | Glasgow Br employer: Santander UK
Santander UK is an excellent employer, offering a vibrant work culture that fosters innovation and collaboration within the financial services sector. Employees benefit from a competitive salary, generous holiday allowance, and comprehensive health coverage, alongside opportunities for professional growth in a supportive environment. Working in this dynamic location not only enhances career prospects but also allows for meaningful contributions to risk management in technology and operations.
