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For Companies At a Glance
- Tasks: Provide exceptional customer service and support businesses to thrive.
- Company: Join Santander, a tech-driven organisation focused on innovation and customer experience.
- Benefits: Competitive salary, generous holiday, healthcare benefits, and pension contributions.
- Why this job: Make a real difference in customers' lives while growing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Hybrid working options available with excellent career growth opportunities.
The predicted salary is between 25158 - 27953 £ per year.
IT STARTS HERE Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help more people and businesses prosper. We embrace a strong risk culture and all our professionals are expected to take a proactive and responsible approach toward risk management.
Santander Business Banking Direct is looking for a Business Banking Telephony Consultant based out of Glasgow, St Vincents Street offices.
As a Business Banking Telephony Consultant, you will provide customers with an experience that is second to none. You will be there for customers in the moments that matter – enabling customers and communities to maximise opportunities from award-winning financial and non-financial support available through Santander. You’ll be a great listener and love connecting with people. You will be based in the Glasgow Contact Centre with hybrid working options.
As the first point of contact, you’ll get to know our customers better than anyone else. If you have ideas to improve their experience or better ways of working, we’re all ears.
This is a full-time role at 35 hours per week. There will be multiple permanent and FTC roles available. You’ll work five seven-hour rotational shifts between 08:00 and 18:00, Mon to Fri. The role is within our Business Banking Contact Centre in central Glasgow, with nearby amenities. We’re happy to discuss specific working patterns within this hybrid approach during the recruitment process.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed, you will be responsible for:
- Providing an excellent customer experience, helping businesses to prosper.
- Actively collaborating with the wider Business Banking Direct team and other teams across the bank to continually develop and improve the service we provide to our customers.
- Working to grow customer loyalty from existing customers and grow market share by developing new customer relationships including third-party referrals.
- Helping to keep our customers and the bank safe.
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We enable teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
- Exceptional listening and communication skills with excellent attention to detail and accuracy. (Required)
- Experience of working within a customer services role; previous telephony experience not essential.
Hard Skills
- High quality verbal and written communication skills (Required)
- Excellent teamwork with a high level of motivation (Required)
Soft Skills
- Confident and skilled in identifying opportunities (Preferred)
- Demonstrable ownership for the customer experience across all channels including digital and online (Preferred)
- Ability to follow process but also think on your feet (Preferred)
Benefits and Compensation
- Starting salary of £25,158 - £27,953
- £500 annual cash allowance for benefits
- 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years’ service, with option to purchase up to 5 additional days
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- 8% pension contribution (up to 12.5% with employee contribution); cash-in option available
- Death-in-service, income protection, and option for additional life assurance and critical illness cover
- Share in Santander’s success via share plans
- Staff versions of select products and discounts across Santander products and services
- Competitive rewards reflecting impact and value
- Wellbeing support across physical, mental, social and financial pillars, including access to apps, discounted gym and fitness, online classes, flexible healthcare and mental health support
- Support for life stages with enhanced family leave and childcare options
- Volunteering opportunities and global growth opportunities across Santander’s international network
We are an inclusive organisation offering equal opportunities. Roles are site-based with hybrid working; attendance at the office is required at least 12 days per month (pro-rata for part-time roles). Consider travel distance and costs to your chosen office location. No relocation package is guaranteed; visa sponsorship is possible where required. Right to work in the UK is required to commence employment.
If this sounds like a role you are interested in, please apply. For accessibility or additional recruitment assistance, contact resourcing@santander.co.uk.
Business Banking Telephony Consultant | S1 | Business Banking Direct | Glasgow employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Banking Telephony Consultant | S1 | Business Banking Direct | Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander and their values. This will help you connect your experiences to what they’re looking for, showing that you’re not just another candidate.
✨Tip Number 2
Practice your listening skills! As a Business Banking Telephony Consultant, being a great listener is key. Try mock interviews with friends or family where you focus on understanding their needs and responding thoughtfully.
✨Tip Number 3
Show off your teamwork spirit! Think of examples from your past roles where you collaborated effectively. Be ready to share these stories during your interview to demonstrate how you can contribute to the team at Santander.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Santander team and ready to make a difference.
We think you need these skills to ace Business Banking Telephony Consultant | S1 | Business Banking Direct | Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application: Make sure to customise your application for the Business Banking Telephony Consultant role. Highlight your customer service experience and any relevant skills that align with what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in a telephony context. Be ready to discuss how you would handle different customer scenarios and demonstrate your exceptional listening and communication skills.
✨Showcase Your Team Spirit
Since teamwork is crucial for this role, think of examples where you've successfully collaborated with others. Be prepared to share how you can contribute to the wider Business Banking Direct team and improve customer experiences together.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you had to think on your feet. Highlight your ability to follow processes while also being adaptable. This will show that you can handle unexpected challenges effectively.
✨Express Your Passion for Customer Experience
Make it clear that you genuinely care about providing an excellent customer experience. Share any ideas you have for improving customer interactions and how you can help businesses prosper through your role.
