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- Tasks: Be the friendly face of Santander, helping customers with transactions and solving their queries.
- Company: Join Santander, a diverse and supportive workplace that values your contributions.
- Benefits: Enjoy a starting salary of £24,000, flexible benefits, and 25 days holiday.
- Why this job: Make a real difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Outstanding customer service skills and a can-do attitude are essential.
- Other info: Full-time role with opportunities for growth and a close-knit team atmosphere.
The predicted salary is between 24000 - 24000 £ per year.
GBR Customer Experience Advisor | Retail & Business Banking | S1 | Christchurch
We are recruiting full‑time Customer Service colleagues for a 12‑month fixed term contract with a base salary of £24,000 and a £500 flexible benefit. You will be the friendly face and voice of Santander, listening to and resolving customer needs across branch, phone and fraud protection.
Responsibilities
- Serve as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and service requests.
- Handle customer calls into our contact centre.
- Build relationships and find solutions to customer challenges.
- Develop knowledge of services and products to support customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service in face‑to‑face or telephony background.
- Effective communication skills with the ability to understand customer needs.
- Right to work in the UK.
Nice to have
- A real desire to go above‑and‑beyond for customers.
- Team working skills with a flexible, can‑do approach.
- Openness to a broad range of activities even outside standard expectations.
- Ability to grow, adapt and change with business needs and priorities.
Benefits
- £24,000 base salary + £500 annual cash allowance.
- 25 days holiday plus bank holidays (26 days after 5 years).
- Voluntary healthcare benefits.
- Free digital health services and wellbeing apps.
- Company pension contribution of 8% (12.5% max).
- Protection benefits and charitable giving.
- Share plans and employee discount platform.
Working hours
35 hours per week, Monday to Saturday, 8:00 am – 6:00 pm.
Right to work in the UK
All candidates must have the right to work in the UK to commence employment with Santander. If you do not have the right to work, we will not proceed with your application.
Next steps
If you’re interested, please apply. If you need assistance in the recruitment process, contact resourcing@santander.co.uk.
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GBR Customer Experience Advisor | Retail & Business Banking | S1 | Christchurch employer: Santander UK
Contact Detail:
Santander UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GBR Customer Experience Advisor | Retail & Business Banking | S1 | Christchurch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview. It’s all about showing that you can handle the variety of challenges that come with the role.
✨Tip Number 3
Be flexible and open-minded! The job description mentions a broad range of activities, so be prepared to discuss how you can adapt to different situations. Highlight your willingness to learn and take on new challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace GBR Customer Experience Advisor | Retail & Business Banking | S1 | Christchurch
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Yourself: Let your personality shine through in your application. We’re looking for someone who can build relationships and communicate effectively, so don’t be afraid to show us who you are and why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at Santander UK
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer, whether in person or over the phone.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific scenarios where you successfully resolved customer issues. Think about times when you had to think on your feet and how you managed to turn a negative experience into a positive one.
✨Demonstrate Flexibility and Team Spirit
Since the role requires a flexible approach, be ready to talk about how you've adapted to changing situations in previous jobs. Highlight your ability to work well in a team and support your colleagues.
✨Research Santander's Values
Familiarise yourself with Santander’s values of Simple, Personal, and Fair. Be prepared to explain how these values resonate with you and how you would embody them in your role as a Customer Experience Advisor.
